Associate Field Sales Account Executive - Bay Area SF North

The RealReal•San Francisco, CA

11d•$60,000 - $70,000

About The Position

The Associate Luxury Resale Advisor is a sales role at The RealReal focused on acquiring new consignors, reactivating lapsed consignor relationships, and growing consignment business. The role builds and manages a client base through prospecting, outreach, networking, inbound leads, and personalized in-home appointments. Advisors provide strategic guidance on what and when clients should consign, present and review consignment contracts, establish pricing expectations, and deliver a high-touch experience that builds trust and long-term relationships. The position is field-based, with more than 70% of time spent in the designated market cultivating client relationships and securing luxury consignment items. The advisor manages leads and opportunities using tools such as Salesforce, works toward monthly sales quotas, coordinates item pickup and shipment to The RealReal’s e-commerce centers, and partners with Retail and Consignor Relations teams to support sales and resolve client concerns. The role requires residence in the assigned territory, a valid driver’s license except in specified markets, compliant insurance and driving record, and the ability to lift up to 25 pounds as needed. The RealReal is an online marketplace for authenticated resale luxury goods. The company describes its work as supporting the circular economy by giving pre-owned pieces new life. Compensation includes a base salary plus uncapped commission; eligible employees may also receive incentive pay and benefits.

Requirements

Technologically proficient and comfortable using CRM systems and digital tools to manage pipeline and performance.
Self-starter with an entrepreneurial mindset who adapts quickly to shifting priorities.
Motivated by ownership, growth, and impact, with the drive to build a book of business and improve performance.
Results-oriented and comfortable working independently in a fast-paced, field-based environment.
Able to build rapport and trust and communicate effectively with discerning clientele about high-value goods and services.
Strong relationship-building, organizational, problem-solving, verbal communication, and written communication skills.
Customer-obsessed, with a passion for luxury, fashion, and sustainability.
Willing and able to travel more than 70% within the designated market.
Able to commit to a 40-hour workweek, with occasional off-hours.
Must reside in the assigned territory.
Must have a valid driver’s license, except in the Manhattan, Brooklyn, and Chicago markets, and maintain compliant insurance and driving record.
Able to lift up to 25 pounds as needed.
Physical demands include regularly sitting, using hands to finger, handle, or feel, and talking or hearing; occasional standing, walking, reaching, climbing or balancing, stooping, kneeling, crouching, crawling, and tasting or smelling; and occasionally lifting or moving up to 10 pounds. Close vision is required.

Nice To Haves

Experience with Salesforce or a similar CRM.
Prior experience selling luxury goods and/or high-end services.
Strong understanding of fashion trends and the luxury market.

Responsibilities

Engage new, inactive, and prospective clients through daily outreach and in-home appointments.
Develop networking and outreach strategies to attract new consignors, reactivate lapsed relationships, and generate repeat business.
Source new leads, reactivate lapsed consignors, and convert marketing-qualified leads into active consignors.
Use Salesforce and other digital tools to manage pipeline activity and opportunities.
Meet or exceed monthly quotas and sales performance metrics.
Deliver a high-touch, white-glove experience throughout the consignment process and build long-term client relationships.
Present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through the process.
Partner with Retail teams to support sales growth and collaborate with Consignor Relations to address and resolve client concerns.
Acquire luxury consignment items and coordinate item pickup and shipment to The RealReal’s e-commerce centers.
Spend more than 70% of working time in the field, cultivating client relationships and securing items through personalized in-home appointments.
Maintain consistent outreach, follow-up, pipeline discipline, dependable communication, and accountability to client commitments.