Associate Enrollment Specialist

Strayer Education, Inc.

2d•$20 - $31

About The Position

The Associate Enrollment Specialist serves as a primary support and one-to-one relationship builder for Capella’s prospective students. The specialist educates prospects about online degree programs, financing, and licensure matters; clarifies key decision points and alternatives; and helps each person identify solutions aligned with their needs. The role uses a supportive, empathetic, consultative approach, extensive knowledge of complex educational offerings, and an achievement orientation to promote Capella transparently and help meet students’ needs. The specialist supports prospective students throughout the enrollment lifecycle, from initial relationship development and needs exploration through personalized recommendations, decision-making, and application. This includes asking for the business when appropriate and preparing students for long-term success. The process involves multiple interactions, sometimes over an extended period, and requires knowledge of the lead and application process and of systems and tools used to manage workflow and pipeline. The typical day involves frequent interaction with warm leads by phone, chat, social media, and email. Inquiries concern Bachelor’s, Master’s, or PhD programs. Performance is measured using service standards such as availability, talk time, adherence to contact strategy and protocols, pipeline management, backlog, record keeping, and forecasting. The specialist uses automation tools and software applications to manage student data, participates in ongoing training, and collaborates with colleagues through team discussions, call coaching, and constructive feedback.

Requirements

Demonstrated record of advanced performance and ability to meet objectives.
Ability to work in a goal-driven, measured-performance environment.
Excellent time management, interpersonal, written and verbal communication, and presentation skills.
Evidence of accomplishments in a productive and contributive team environment.
Highly motivated self-starter who can relate positively and professionally with prospective students and university colleagues.
Expertise using customer-tracking software applications and tools.
High achievement orientation, drive, and service orientation.
Ability to work 9 a.m.–6 p.m., with periodic late coverage from 11 a.m.–8 p.m.
Strong desire to work in a mission-driven culture and in the best interests of customers and students.
Experience with a comprehensive customer decision cycle that often involves multiple contacts.
Experience representing high-value products and services to a diverse customer base.
Experience creating and maintaining strong customer relationships.
Ability to travel occasionally if business needs arise.
Ability to work more than 40 hours per week when business needs warrant.
Ability to access information using a computer and meet the role’s critical-thinking, problem-solving, and communication requirements.

Nice To Haves

Previous professional sales experience, preferably in higher education admissions, recruiting, financial services (mortgage or real estate), educational or training-industry sales, referral-based sales, nonprofit fundraising, or high-end retail sales involving in-depth customer interaction.
Other experience demonstrating high achievement or service orientation.
Relevant four-year degree; additional work experience or a strong resume and portfolio may be accepted in place of a degree.

Responsibilities

Build and manage a strong pipeline using organization and forecasting methods, maintaining multiple points of contact with prospective students to identify appropriate educational solutions.
Guide prospects through the enrollment process by assessing readiness and fit, discovering needs and motivations, presenting program features and financing options, recommending customized solutions, and asking for the business when appropriate.
Interact with prospective students by phone, chat, social media, and email, primarily responding to warm leads.
Use automation tools and complex software applications to manage student data, workflow, and pipeline.
Maintain extensive knowledge of Capella’s evolving product offerings and use that knowledge to establish credibility with prospects.
Participate in continuous training and development.
Contribute to team performance by supporting colleagues, participating in team discussions and one-to-one call coaching, and providing constructive feedback to management.
Create personalized pathways and communicate transparently so students can make fully informed decisions.
Meet service and performance standards, including availability, talk time, contact strategy and protocols, pipeline management, backlog, record keeping, and forecasting.