SURE/Associate Manager - Client Services, Professional Services

Infosys

About The Position

Infosys is seeking an Associate Engagement Manager for its Services industry vertical. The role leads client interfaces within an assigned account scope and works with the Client Partner or senior Client Partner to build an account plan and pursue strategies to grow the assigned portfolio. The position typically handles a single account or part of a large account, with an indicative annual book of business of $10–$30 million. The Associate Engagement Manager leads client relationships and business development, manages the opportunity cycle from prospecting through closing, and assures client delivery by coordinating with delivery partners. The role addresses project people and infrastructure issues with the Delivery Manager, balances projects across delivery managers and horizontal resources, and drives revenue from business-unit-sponsored go-to-market solutions. Working with the Solutions Leader, the position builds customized solution pitches and drives their revenue and delivery. The role also develops and governs account plans, including required relationships, opportunities, pricing decisions, revenue forecasts, and potential threats and weaknesses. It makes pricing decisions within the scope of the Master Services Agreement, supports pre-sales proposals for business development outside the account scope, and provides input for future alliances with relevant product vendors. Infosys’s Services vertical works with organizations across Audit, Tax, Consulting, Travel and Hospitality, Education, Information, Publishing, and Business Services. It supports clients’ AI, digital, and cloud transformations, efficient technology operations, and enterprise value growth.

Requirements

Bachelor’s degree or foreign equivalent from an accredited institution; alternatively, three years of progressive specialty experience may be considered in lieu of each year of education.
At least 7 years of experience, with strong sales, relationship management, or account management experience.
Significant business development and project management experience.
Experience in the relevant industry or vertical.
Track record of interacting with and building relationships with CXO-level client contacts.
Hands-on experience creating proposals and leading proposal presentations.
Strong leadership, interpersonal, communication, and presentation skills.
Experience across a wide variety of IT and business consulting engagements.
Must be authorized to work in the United States for any employer without employer-based visa sponsorship; Infosys cannot provide immigration sponsorship for this role.

Nice To Haves

Knowledge of industry-specific go-to-market solutions.
Good understanding of industry-specific business issues and drivers.
Global Delivery Model experience.
Experience managing large, multi-location consulting engagement teams.
Track record as an Account Manager in a rapidly growing client relationship.

Responsibilities

Lead client relationships and business development within the assigned account scope.
Build and grow an account portfolio with an indicative annual book of business of $10–$30 million.
Lead the opportunity management cycle from prospecting through evaluation, proposal, and closing.
Collaborate with delivery partners to ensure fulfillment of commitments to the client.
Work with the Delivery Manager to address people- or infrastructure-related issues affecting project delivery.
Balance multiple client projects involving different delivery managers or horizontal-unit resources.
Take business-unit-sponsored go-to-market solutions to accounts and drive revenue from them.
Work with the Solutions Leader to develop customized solution pitches for target accounts and drive solution revenue and delivery.
Build and govern account plans covering relationships, opportunities, pricing, revenue forecasts, threats, and weaknesses.
Make pricing decisions within the scope of the Master Services Agreement.
Support pre-sales proposals for new business development outside the assigned account scope.
Provide input for building future alliances with relevant product vendors.