Associate Education Services Specialist (12 month contract)
About The Position
Flashpoint is hiring an Associate Education Services Specialist for its Education Services team in the United States on a 12-month fixed-term contract covering parental leave. The role supports customer education programs and helps customers realize continued value from their partnership with Flashpoint. The specialist manages day-to-day delivery of Flash Talks, Training Workshops, the monthly Customer Success Briefing, on-demand courses and how-to videos, one-off customer training webinars, and backend production support for FUSE, Flashpoint’s annual user conference. The position works across Customer Success, Marketing, Sales, Product, and Intelligence, and day to day with a senior Education Services team member who directs and reviews the work. The role involves video production, customer-facing writing, event logistics, reporting, inbox support, and maintaining a recurring calendar of education deliverables. Customer-facing content is subject to senior review.
Requirements
- Demonstrated video-editing experience, including adding captions, and a sample of work to share.
- Clear, concise customer-facing writing skills.
- A detail-oriented, organized approach to tracking multiple projects at once.
- Ability to learn new software quickly, such as webinar platforms, CRM or marketing automation tools, or learning management systems.
- Comfort with audio and screen recording.
- Sound judgment to flag blockers early and know when to ask for help.
Responsibilities
- Record, edit, caption, and publish how-to videos and course lessons to the Flashpoint Education Center and Help Center.
- Manage backend logistics for Flash Talks and Training Workshops, from scheduling through publication of recordings.
- Compile metrics for Flash Talks and Training Workshops and generate performance reports.
- Produce the monthly Customer Success Briefing and compile its quarterly performance review.
- Set up one-off customer training webinars and publish recordings to the Help Center or Saleshood.
- Support live production of FUSE, Flashpoint’s annual user conference, by running backend administration.
- Monitor and respond to the Education Services community inbox, including registrant questions and unsubscribe requests.
- Maintain the recurring Education Services calendar, with senior review before customer-facing content is released.
- Propose process improvements and contribute to new Education Services initiatives.
Benefits
- Gym reimbursements.
- Expensed lunches.
- Company-funded virtual events and opportunities to connect with coworkers.
- Learning and development opportunities.
- Regular one-on-ones, performance reviews, and guidance through formalized career paths.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
