Federal Civilian Agencies Associate Director
About The Position
This role involves leading and contributing to large-scale Federal managed services and consulting engagements, supporting workforces of 25 to 200+ personnel. The Associate Director will drive service delivery excellence, operational performance, workforce management, and continuous improvement initiatives. The position supports business process outsourcing (BPO), shared services, and organizational transformation efforts across Federal Civilian Agencies, including USDA, GSA, DOL, USAC, and DOC. The role requires overseeing and improving complex service operations such as managed services, customer/contact centers, loan servicing, financial management operations, and enterprise PMO functions. A key aspect is partnering with clients to implement scalable operating models, performance management frameworks, automation, and service optimization strategies.
Requirements
- Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates with an ACTIVE PUBLIC TRUST or SUITABILITY preferred.
- Bachelor’s Degree from an accredited college/university.
- Seven (7+) plus years of post-graduation consulting experience in federal, state, or local government.
- Experience leading large-scale Federal managed services, outsourcing, or consulting engagements supporting 25 to 200+ personnel.
- Demonstrated expertise in service delivery management, operational transformation, workforce optimization, and performance improvement.
- Experience managing operational metrics, service levels (SLAs), quality assurance, and continuous improvement programs.
- Ability to travel.
- Must reside within 50 miles of the Guidehouse Arlington Office with a requirement to work in the office at least three days per week.
Nice To Haves
- Experience leading Federal managed services, BPO, or outsourcing programs.
- Experience supporting customer operations, contact centers, shared services, or loan servicing environments.
- Experience in financial management, accounting operations, or back-office processing organizations.
- Experience establishing or leading service management offices (SMOs) or enterprise PMOs.
- PMP certification.
- Lean Six Sigma certification.
- Certified ScrumMaster (CSM) certification.
Responsibilities
- Lead and contribute to large-scale Federal managed services and consulting engagements supporting workforces of 25 to 200+ personnel.
- Drive service delivery excellence, operational performance, workforce management, and continuous improvement initiatives.
- Support business process outsourcing (BPO), shared services, and organizational transformation efforts across Federal Civilian Agencies, including USDA, GSA, DOL, USAC, and DOC.
- Oversee and improve complex service operations that may include managed services, customer/contact centers, loan servicing, financial management operations, and enterprise PMO functions.
- Partner with clients to implement scalable operating models, performance management frameworks, automation, and service optimization strategies.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
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What This Job Offers
Job Type
Full-time
Career Level
Manager
