Associate Director - Clinical Command Center (Non-Clinical Administration)
About The Position
The Associate Director oversees the daily administrative and business operations of Mount Sinai Health System’s Clinical Command Center (CCC), including capacity management, centralized clinical admitting and inpatient bed assignments, patient movement, transfer center procedures and outcomes, and telemedicine. The role ensures operations comply with institutional policies and applicable regulations while supporting strong results and employee engagement. The Associate Director works with department leaders and senior leadership to improve processes, plan and coordinate projects, maintain standard operating procedures, manage resources and workflows, and develop short- and long-range plans for CCC logistics teams. The position also supports staffing, performance management, quality assurance, operational reporting, budget variance analysis, and compliance with accrediting and government standards.
Requirements
- Bachelor’s degree in healthcare administration, healthcare business, public health administration, or a related field is required in lieu of a master’s degree.
- At least 5 years of progressive managerial experience in a professional healthcare business environment, large hospital, or health system.
- Intermediate proficiency with Microsoft Suite.
Nice To Haves
- Master’s degree (MHA, MBA, MPH, or related) is highly preferred.
- Knowledge of EPIC.
Responsibilities
- Oversee operations across Clinical Command Center logistics departments and use data-driven problem-solving to improve processes and outcomes.
- Ensure efficient operations in clinical admitting, system throughput, the transfer center, and telemedicine to support patient service delivery.
- Plan and coordinate departmental and system projects; maintain standard operating procedures; review resources and workflows; and recommend solutions to senior leadership.
- Help department leaders implement operational best practices and build effective working relationships across the health system to improve communication and throughput.
- Review projects during and after completion for accuracy and adherence to processes, and help maintain quality assurance across areas of responsibility.
- Establish work schedules for specified CCC teams as needed, monitor and assist staff, and advise leadership of operational issues and administrative needs.
- Maintain professional and technical knowledge through workshops, publications, networks, benchmarking, and professional societies.
- Collaborate with senior leadership to develop short- and long-range plans for clinical admitting, throughput, transfer center, and telemedicine logistics teams.
- Review and administer staff policies related to hiring, payroll, placement, and orientation; interview and screen candidates; recommend hires; and assist with onboarding, mentoring, training, and performance appraisals.
- Recommend recognition and discipline for assigned staff.
- Provide ongoing staff training, performance feedback, goal setting, and problem resolution; encourage innovation and creativity in support of patient care.
- Produce metrics and status reports for ongoing or proposed projects with project and program coordinators and data management and reporting teams.
- Perform reconciliations and analyze and justify cost variances to senior leadership.
- Monitor activities for compliance with standards and regulations of accrediting agencies, including The Joint Commission and CARF, and with New York State and City Departments of Health requirements.
- Perform other related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
