Associate Director - Clinical Command Center (Non-Clinical Administration)
About The Position
The Associate Director oversees the daily administrative and business operations of Mount Sinai Health System’s Clinical Command Center (CCC), including capacity management, centralized clinical admitting and throughput initiatives for inpatient bed assignments, patient movement, transfer center procedures and outcomes, and telemedicine. The role ensures the department operates in accordance with institutional policies and applicable regulatory requirements while maintaining optimal results and employee engagement. The Associate Director works with CCC and health system leaders to improve operations, coordinate projects, develop short- and long-range plans, maintain procedures and quality assurance, and support staffing and employee development. The role also monitors operational performance, regulatory compliance, project status, and cost variances, and reports relevant findings to senior leadership.
Requirements
- Bachelor’s degree in healthcare administration, healthcare business, public health administration, or a related field; the posting states this is required in lieu of obtaining a master’s degree.
- At least 5 years of progressive managerial experience in a professional healthcare business environment, large hospital, or health system.
- Intermediate proficiency with Microsoft Suite.
Nice To Haves
- Master’s degree (MHA, MBA, MPH, or related).
- Knowledge of EPIC.
Responsibilities
- Oversee operations across the Clinical Command Center logistics departments and use data-driven problem-solving to improve processes and outcomes.
- Ensure efficient operations in clinical admitting, system throughput, the transfer center, and telemedicine to support optimal patient service delivery.
- Plan and coordinate departmental and system projects; maintain standard operating procedures; evaluate resources and workflows; and recommend solutions to senior leadership.
- Assist department leaders in implementing operational best practices and build working relationships across the health system to improve communication and throughput operations.
- Review projects during and after completion for accuracy and process compliance, and help develop and maintain quality assurance across areas of responsibility.
- Establish work schedules for specified CCC teams as needed, monitor and assist staff, and advise leadership about operational issues and administrative needs.
- Maintain professional and technical knowledge through workshops, publications, professional networks, benchmarking, and participation in professional societies.
- Collaborate with senior leadership on short- and long-range plans for clinical admitting, throughput, transfer center, and telemedicine logistics teams.
- Review and administer policies concerning hiring, payroll, placement, and staff orientation; interview, screen, and recommend candidates; and support onboarding, mentoring, training, and performance appraisals.
- Recommend recognition and discipline for assigned staff.
- Provide ongoing staff training, performance feedback, goal setting, and problem resolution, and foster innovation and creativity in support of better patient care.
- Produce project metrics and status reports in collaboration with project and program coordinators and the data management and reporting team.
- Reconcile, analyze, and justify cost variances to senior leadership.
- Monitor activities for compliance with standards and regulations of accrediting agencies and New York State and City Departments of Health.
- Perform other related duties as required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
