Associate Director, US Oncology Marketing, Therapy Process Strategy & Integration

MSD•North Wales, PA

3d•$156,900 - $247,000•Remote

About The Position

The U.S. Oncology business is preparing for the potential U.S. launch of an mRNA-based individualized neoantigen therapy for early-stage melanoma, developed through an alliance partnership. The Associate Director will lead commercial process strategy and integration for the Intismeran treatment journey, designing and continuously improving the operating model that supports therapy delivery across a complex treatment ecosystem. Reporting to the Director, Individualized Therapy Operations, this role serves as the commercial lead and primary commercial representative across operational teams and external partners. The role integrates workflows, governance, stakeholder activities, and supporting technologies across treatment sites, pathology laboratories, sequencing providers, manufacturing and logistics partners, distributors, alliance stakeholders, and internal teams. It identifies and removes operational barriers, enhances customer and treatment-site experiences, and supports treatment completion, operational excellence, and future scalability.

Requirements

Bachelor’s degree or equivalent (BA/BS).
At least 5 years of experience in pharmaceutical, biotechnology, or healthcare industries, including experience in commercial organizations supporting commercial operations, business operations, or treatment-site operations.
Demonstrated success designing and optimizing complex cross-functional operating models involving coordination among internal functions and external partners.
Experience developing process architectures, workflow designs, governance frameworks, escalation pathways, and operational controls in complex organizations.
Proven ability to lead cross-functional initiatives and influence stakeholders and external partner organizations.
Strong process-improvement and problem-solving abilities, including identifying operational bottlenecks and implementing sustainable corrective actions.
Exceptional communication, facilitation, and stakeholder-management skills, including the ability to influence without direct authority and align highly matrixed organizations.
Ability to manage ambiguity, balance competing priorities, and drive execution in dynamic launch or transformation environments.
Skills listed in the posting include adaptability, business process creation, campaign management, channel management, channel partners, commercial operations management, customer acquisition strategy, customer insights, customer marketing, data analysis, digital marketing, direct marketing, exploratory analysis, external partners, market development, marketing channels, marketing program management, market research, media strategies, operating models, operational architecture, operations management, people leadership, and performance evaluation management.

Nice To Haves

MBA or equivalent.
Experience supporting commercialization of complex therapies, including cell therapy, gene therapy, radioligand therapy, or other highly coordinated treatment models.
Experience with treatment journey orchestration platforms, customer support systems, workflow technologies, case management solutions, or operational control tower capabilities.
Experience establishing governance structures and cross-functional operating models that support complex treatment ecosystems.

Responsibilities

Design, govern, and continually improve the end-to-end treatment journey process architecture, including workflows, stakeholder interactions, handoffs, controls, decision points, governance structures, and documentation.
Own treatment journey workflows and operational requirements as the commercial business owner, translating business needs into scalable process designs, system requirements, and implementation priorities.
Integrate processes across treatment sites, pathology laboratories, sequencing providers, manufacturing and logistics partners, distributors, alliance stakeholders, and internal functions.
Establish operational governance, escalation pathways, and issue-resolution processes; ensure timely identification, triage, and resolution of issues that could affect therapy delivery.
Partner with Treatment Site Strategy, the TSL Field Organization, Operations teams, and IT to optimize treatment-site workflows and improve the experience of operational and digital solutions.
Lead continuous improvement initiatives, identify bottlenecks, conduct root-cause analysis, implement corrective actions, and improve efficiency, reliability, and treatment completion.
Collaborate with Digital and IT teams to evolve orchestration platform capabilities so workflows, business rules, reporting, and user experiences meet operational requirements and future business needs.
Influence and align cross-functional stakeholders and external partner organizations to support successful execution.