Associate Director, Specialized Master’s Programs.

University of Southern California • Los Angeles, CA

5d • Onsite

About The Position

The USC Marshall School of Business, Data Sciences and Operations Department, is seeking an organized, collaborative, detail-oriented candidate to support the Master of Science in Global Supply Chain Management (MS GSCM) program. The position assists the program Director with recruitment, admissions, academic advisement, event planning, program management, and related functions. The program emphasizes transformative learning, inclusion, collegiality, cooperation, and teamwork.

The role supports day-to-day admissions and academic advisement for the on-campus and online programs. Responsibilities include helping admit high-caliber students in alignment with admissions-cycle success metrics and supporting students throughout their academic journeys. The position also collaborates with the Randall R. Kendrick Institute on departmental initiatives and participates in program operations, reporting, budgeting, communications, and quality assurance. Work travel may include week-long experiential trips to Singapore, Los Angeles, or other countries, as well as recruitment travel.

Requirements

• Bachelor’s degree; combined experience and education may substitute for the minimum education requirement.
• At least 3 years of directly related experience in student services and programming, with the ability to lead.
• Experience in academic advisement and/or student support services and programs at an accredited college or university.
• Ability to handle sensitive and confidential information in accordance with FERPA and University guidelines.
• Communication skills, including interpersonal, written, verbal, and presentation skills, to work with diverse constituents such as students, families, faculty, and staff.
• Ability to manage multiple responsibilities simultaneously.
• Ability to work collaboratively to meet student needs and department priorities.

Nice To Haves

• Advanced degree in student affairs, student development, counseling, higher education, or a related field; preferred but not required.
• Familiarity with University student information and advising systems.
• Strong Excel skills are recommended.
• Master’s degree or doctorate preferred.

Responsibilities

• Advise prospective students about admissions, financial aid, housing, and academic requirements.
• Manage the admissions tracking report, process applications, and apply admissions decisions.
• Assist with planning and executing student recruitment strategies.
• Promote the MS GSCM program to prospective students and employers, including holding information sessions.
• Develop initiatives to build the prospective-student pipeline and increase applications to meet annual enrollment targets.
• Manage a student caseload and provide academic counseling to domestic and international graduate students.
• Advise students on curriculum, course and degree requirements, transfer credit, academic probation, and graduation.
• Evaluate students’ academic, administrative, or personal concerns and refer them to appropriate student services for additional counseling.
• Assist with university petitions.
• Maintain student records and coordinate registration, degree progress, enrollment, and degree verification.
• Assist with planning and coordinating commencement, orientation, networking, recruitment, and reception events.
• Travel for work, including potentially week-long experiential trips and recruitment travel.
• Collaborate and contract with vendors for services.
• Maintain and compile statistical data and prepare reports for internal and external use.
• Gather financial data, assist with budget development, and monitor expenses.
• Assist in preparing or updating bulletins, newsletters, handbooks, guides, fact sheets, and brochures; coordinate production of materials by outside vendors.
• Modify existing program services or create new offerings to maintain or enhance program standing and rankings.
• Develop and administer program operating and administrative policies.
• Plan and conduct program quality-assurance reviews, course-scheduling changes, and catalogue reviews, and recommend changes as appropriate.
• Collaborate with the Randall R. Kendrick Institute on departmental initiatives.

Benefits

• Health benefits for staff and their family, with access to the university medical network.
• Eligibility for retirement plans with employer contributions.
• Tuition benefits for staff and their family.
• Free professional development classes.
• Access to commuter trains, buses, and free tram pickup services.
• Discounts to sporting and other campus events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level