Associate Director, Specialized Master’s Programs.

University of Southern California • Los Angeles, CA

7d • $34 - $44

About The Position

The Master of Science in Global Supply Chain Management program office at the USC Marshall School of Business is seeking an organized, collaborative, and detail-oriented candidate to support the program’s recruitment, admissions, academic advising, event planning, and day-to-day operations. The role assists the Director and supports students throughout their academic journeys in both the on-campus and online programs, while contributing to a culture of inclusion, collegiality, cooperation, and teamwork.

The position supports admissions activities, including application processing and decision tracking, and works to recruit high-caliber students in line with established admissions metrics. It also provides academic counseling to graduate students, coordinates student records and registration, organizes events, collaborates with the Randall R. Kendrick Institute on departmental initiatives, and contributes to program management and quality assurance. The position may require work travel, including experiential trips and recruitment travel.

Requirements

• Bachelor’s degree, or combined experience and education as a substitute for the minimum education requirement.
• At least 3 years of minimum experience.
• Directly related experience in student services and programming, with ability to lead.
• Ability to handle sensitive and confidential information in accordance with FERPA and University guidelines.
• Demonstrated interpersonal, written, verbal, and presentation communication skills for working with students, families, faculty, and staff.
• Ability to manage multiple responsibilities simultaneously.
• Ability to work collaboratively to meet student needs and department priorities.

Nice To Haves

• Advanced degree in student affairs, student development, counseling, higher education, or a related field.
• Experience in academic advising and/or student support services and programs at an accredited college or university.
• Familiarity with University student information and advising systems.
• Strong Excel skills.
• Master’s degree or doctorate.

Responsibilities

• Advise prospective students on admissions, financial aid, housing, and academic requirements.
• Manage admissions tracking reports, process applications, and apply admissions decisions.
• Assist with planning and executing student recruitment strategies and conduct information sessions for prospective students and employers.
• Develop initiatives to build the prospective-student pipeline, increase applications, and meet annual enrollment targets.
• Manage a student caseload and provide academic counseling to domestic and international graduate students on curriculum, course and degree requirements, transfer credit, academic probation, and graduation.
• Evaluate students’ academic, administrative, or personal concerns and refer them to appropriate student services offices; assist with university petitions.
• Maintain student records and coordinate registration, degree progress, enrollment, and degree verification.
• Plan and coordinate commencement, orientation, networking, recruitment, and reception events.
• Travel for work, including week-long experiential trips and recruitment purposes.
• Collaborate and contract with vendors for services.
• Maintain and compile statistical data and prepare reports for internal and external use.
• Gather financial data, assist with budget development, and monitor expenses.
• Assist in preparing or updating bulletins, newsletters, handbooks, guides, fact sheets, and brochures; coordinate production with outside vendors.
• Modify existing program services or create new offerings to maintain or enhance program standing and rankings.
• Develop and administer program operating and administrative policies.
• Plan and conduct program quality assurance reviews, course scheduling changes, and catalogue reviews; recommend changes as appropriate.
• Collaborate with the Randall R. Kendrick Institute on departmental initiatives.

Benefits

• Health benefits for staff and their family, with access to the university medical network.
• Retirement plans with employer contributions, subject to eligibility.
• Tuition benefits for staff and their family.
• Free professional development classes.
• Access to commuter trains, buses, and free tram pickup services.
• Discounts to sporting and other campus events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager