Associate Director - Residential

Lifetime Assistance • Rochester, NY

3d • Onsite

About The Position

Lifetime Assistance is hiring an Associate Director - Residential to support its mission of fostering independence, dignity, and respect for individuals with intellectual and developmental disabilities. The position is based at various residential locations in Rochester, New York, and reports to the Vice President and/or Director of Residential Services and Supports. It is a full-time role with a starting wage of $75,759–$81,180 per year.

The Associate Director oversees residential services and leadership staff, ensuring high-quality, person-centered supports that comply with OPWDD standards and agency policies. The role includes supervising and developing residential leaders, monitoring service plans and clinical supports, overseeing quality and compliance activities, supporting fiscal and facilities functions, and coordinating with nursing and interdisciplinary teams. The Associate Director also serves as Administrator On Call and contributes to agency policies and initiatives.

Lifetime Assistance describes its culture as compassionate, inclusive, and mission-driven, emphasizing employee development, supportive scheduling, career advancement, and community impact.

Requirements

• Bachelor’s degree in human services or a related field and at least two years of supervisory experience in services for individuals with intellectual and developmental disabilities, or an associate degree with four years of supervisory experience.
• Knowledge of OPWDD regulations and person-centered planning.
• Strong leadership, interpersonal, and organizational skills.
• Ability to balance multiple priorities in a dynamic environment.
• Must meet Lifetime Assistance Vehicle Operator requirements and pass all required background checks.

Nice To Haves

• QIDP eligibility and/or SCIP-R Level II certification.

Responsibilities

• Provide direct supervision, coaching, and evaluation to residential leadership staff.
• Oversee staffing coordination, recruitment, and professional development of program leaders.
• Ensure high-quality, person-centered services aligned with OPWDD standards and agency policies.
• Monitor individual service plans, protective oversight practices, and clinical supports.
• Conduct and oversee audits, quality improvement initiatives, and compliance reviews.
• Assist with fiscal oversight, including budgets, procurement, and facilities maintenance.
• Collaborate with nursing staff to ensure health, safety, and wellness monitoring.
• Manage admissions, transitions, and discharges in collaboration with interdisciplinary teams.
• Serve as Administrator On Call, responding to emergencies and critical incidents.
• Contribute to policy development and agency-wide initiatives through committee work.

Benefits

• No-premium health insurance.
• Tuition assistance, scholarships, micro-credential stipends, and SUNY partnerships.
• Paid training and coaching, including hands-on onboarding, e-learning, and ongoing training.
• Career advancement pathways, leadership training, and coaching support.
• Generous paid time off and supportive scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior