Associate Director, Quality and Standards Pharmacist

Lilly • Indianapolis, IN

2d • $132,000 - $213,400 • Hybrid

About The Position

Lilly is seeking an experienced pharmacist to maintain verification standards and conduct quality reviews for LillyDirect Pharmacy. The role requires professional judgment, a quality and audit mindset, and a commitment to patient safety and compliance, ideally in an online or direct-to-patient environment. The position keeps prescription-verification standards current, recommends updates for approval, reviews completed work for accuracy and adherence, documents findings as pharmacy records, and develops training content and competency criteria to support consistent practice as LillyDirect scales.

This is not a front-line escalation role. In-shift pharmacist decisions and real-time exception handling are handled by operations and escalations pharmacists; this position maintains the standards those decisions are measured against and performs subsequent quality review.

The position follows a pharmacy-scheduler-created schedule Monday through Friday, with at least three days on site each week and up to two days worked remotely when appropriate, consistent with Lilly's remote work policy. The anticipated wage is $132,000–$213,400. Full-time equivalent employees are eligible for a company bonus, depending in part on company and individual performance, and eligible employees may participate in a comprehensive benefits program.

Requirements

• Bachelor of Science in Pharmacy or Doctor of Pharmacy (PharmD) degree.
• Active, unrestricted Indiana pharmacist license in good standing.
• At least 3 years of experience in pharmacy practice or pharmacy operations.

Nice To Haves

• Experience in a high-volume, centralized, or direct-to-patient pharmacy environment.
• Experience running a pharmacy quality program, including audit design, sampling methodology, and defect trending.
• Experience developing verification standards, work instructions, standard operating procedures, or competency criteria.
• Experience with pharmacy management software and workflow automation, including quality monitoring and reporting tools.
• Willingness to obtain and maintain pharmacist licensure in additional states as LillyDirect expands.
• Comfort documenting findings as pharmacy records and supporting them in audit or inspection settings.
• Strong attention to detail and commitment to patient safety.
• Excellent leadership, organizational, and communication skills; supervisory experience is preferred.
• Ability to influence and communicate across levels, from technical experts to senior leadership.

Responsibilities

• Maintain prescription-verification standards, including acceptable checks and expected handling of exceptions, and recommend updates to pharmacy leadership for approval.
• Conduct quality reviews of completed prescription work for accuracy, completeness, and adherence to established standards.
• Manage the audit sampling plan and quality-review workload, and provide review-capacity input to pharmacy leadership for resource planning.
• Document review findings as pharmacy records and provide records to Quality Assurance and Regulatory Affairs colleagues as required.
• Analyze quality trends, identify root causes and recurring defects, and recommend corrective actions.
• Develop and maintain training content, required outcomes, and competency criteria to support consistent verification practice.
• Partner with Quality Assurance, Regulatory Affairs, and Risk Management on deviation documentation, corrective actions, and audit responses.
• Verify prescription-order accuracy and resolve issues with prescribers and patients when needed.
• Collaborate with logistics, commercial operations, customer support, and IT to streamline processes and enhance patient satisfaction.
• Review and improve workflow processes to optimize efficiency and patient care.
• Contribute to designing and improving processes and systems that support pharmacy operations, including quality monitoring and reporting.
• Stay current on industry trends and technological advancements related to direct-to-patient pharmacy operations and translate them into operational changes.

Benefits

• Company bonus for full-time equivalent employees, depending in part on company and individual performance.
• Eligibility to participate in a company-sponsored 401(k).
• Pension.
• Vacation benefits.
• Eligibility for medical, dental, vision, and prescription drug benefits.
• Flexible benefits, including healthcare and/or dependent day care flexible spending accounts.
• Life insurance and death benefits.
• Certain time-off and leave-of-absence benefits.
• Well-being benefits, including an employee assistance program, fitness benefits, and employee clubs and activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director