Associate Director, PSS Platform Solutions
About The Position
The Launch Lead is part of the Platform Solutions Team and leads launch strategy and execution for new therapies and existing product label expansions, ensuring seamless Patient Support Services (PSS) support for patients. As the subject matter expert for launches across therapies, the role drives operational excellence, business value, and measurable outcomes. It owns the end-to-end launch roadmap and leads strategic planning and prioritization of the capabilities and enhancements needed for successful go-to-market execution. The role works closely with cross-functional PSS and Digital Teams to support launch readiness, alignment, and timely delivery. The position reports to the Director, Platform Solutions and is based in Cambridge, Massachusetts. The role requires strong experience managing multiple matrix teams, including external vendors, in fast-paced, deadline-driven environments. The ideal candidate is solution-oriented, operationally savvy, creative, highly organized, and flexible. Sanofi describes itself as an R&D-driven, AI-powered biopharmaceutical company focused on improving lives and delivering growth. Its Specialty Care team works on treatments for people with immune challenges, rare diseases, cancers, and neurological conditions.
Requirements
- Bachelor’s degree.
- At least 3 years of experience launching new therapies or working within PSS, biopharmaceuticals, or healthcare.
- Strong leadership and analytical skills, with the ability to deliver project objectives on time and within budget.
- Ability to lead and influence teams without direct authority.
- Self-directed approach, including independently working through issues and managing projects with minimal direction.
- Collaborative approach and willingness to work cross-functionally to identify solutions and ensure platform readiness for launch therapies.
- Ability to communicate and present effectively to senior leaders and cross-functional and cross-organizational teams in a matrix environment.
Nice To Haves
- Experience with Salesforce Health Cloud and its ecosystem; certification is a plus.
Responsibilities
- Engage key stakeholders to understand priorities, gather requirements, and ensure solutions are effectively designed to meet business needs.
- Develop and execute launch strategies and timelines for new therapies and label expansions, aligning them with business objectives and patient needs.
- Serve as the primary subject matter expert on patient journey workflows, identify optimization opportunities, and drive continuous improvement.
- Participate in the design, build, and implementation of related CRM initiatives, including writing user stories, joining grooming sessions and sprint planning, and executing UAT scripts.
- Support PSS data management strategy, including design, integration, and migration activities.
- Partner with training teams to design and implement structured training programs for business users.
- Identify, measure, and present the current and future impact of the CRM on current and future pipeline.
- Develop deep knowledge of the patient journey and the platforms and systems that support patients and providers.
- Work with internal and/or external teams to provide support and troubleshoot issues as needed.
Benefits
- Employees may be eligible to participate in company employee benefit programs; additional benefits information is available through the company.
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What This Job Offers
Job Type
Full-time
Career Level
Director
