Associate Director, Operations, Rare Disease Business Unit

Ipsen•Cambridge, MA

1d•$143,250 - $210,000

About The Position

The Associate Director, Commercial Operations is responsible for serving as the strategic link between the Rare Disease Business Unit (RDBU) Commercial Operations organization and field teams, ensuring alignment, communication, and execution of key business priorities. The role partners closely with the National Sales Director and Head of Thought Leader Liaisons (TLLs) to enhance field engagement, drive cross-functional execution, and improve field effectiveness. The Associate Director leads initiatives that strengthen collaboration between the home office and field organization, enables successful implementation of commercial strategies and capabilities, and translates field insights into actionable solutions that support organizational performance and overall operation of the business unit.

Requirements

A Minimum of 6 years of pharma/biotech industry experience with a breadth of knowledge in Sales & Marketing
Ability to prepare & deliver impactful presentations, supported with data
Analytical background with the ability to integrate multiple data sets, analyze large data sets and create quick turnaround executive summaries
Ability to work with multiple internal cross-functional teams and successfully manage multiple projects simultaneously in a fast-paced environment
Proven track record of effective project management and producing results as a team and/or individual contributor
Working within an environment of strict compliance to all appropriate regulatory guidelines to successfully design and execute tactics, programs and tools that achieve business objectives

Nice To Haves

2+ years of Management or Strategy Consulting experience, within a Life Sciences or Pharma/Biotech practice
Experience in Pharma/Biotech field sales, or sales operations
Experience with specialty / rare disease data & analytics
Pharma/Biotech launch experience

Responsibilities

Serve as the primary liaison between the RBDU home office and field teams (Sales and TLL), ensuring alignment on business priorities and initiatives
Partner closely with the National Sales Director and Head of TLLs to enhance field culture, engagement, and organizational effectiveness
Lead planning and execution of key field meetings, communications, and leadership engagement activities
Represent field perspectives and insights to inform leadership decision-making
Drive successful implementation of commercial initiatives through collaboration across RBDU Operations and Training as well as Medical, BOS, and V&A teams
Collaborate on the development, enhancement, and deployment of field tools and processes, including CRM, Veeva, targeting, and customer engagement platforms
Support rollout and adoption of new commercial strategies, capabilities, and organizational initiatives
Act as a key integrator across functions to remove barriers and accelerate business priorities
Facilitate communication and alignment between regional leadership teams and home office stakeholders
Identify field challenges, operational gaps, and development opportunities through ongoing engagement with Sales and TLL teams
Partner with field and commercial leadership to develop and implement solutions that improve impact
Collaborate with Training and Analytics partners to design and execute programs that strengthen field capabilities and improve execution
Monitor and evaluate the impact of field initiatives, providing recommendations to optimize outcomes and support achievement of business objectives.