Associate Director of Retail Service
About The Position
Aurum is selecting an Associate Director to help lead a growing portfolio of retail wireless operations. The Associate Director serves as the operational link between Store Leads and market leadership. This person works in the field—developing leaders, strengthening underperforming locations, supporting new openings, and ensuring that every store operates according to the Aurum standard. This is not a desk-based management position. When a location requires support, the Associate Director is expected to enter the business, identify the issue, coach the leadership team, and help create measurable improvement.
Requirements
- Successful retail or sales leadership experience
- Ability to improve individual and team performance
- Strong coaching and accountability skills
- Confidence managing multiple priorities
- Willingness to travel throughout the market
- Organized and resourceful decision-making
- Ability to lead directly from the field
- High standards for execution and professional conduct
Nice To Haves
- Successful Associate Directors may be considered for future Market Director opportunities.
Responsibilities
- Performance across multiple retail locations
- Coaching and development of Store Leads
- Structured store visits and performance reviews
- Staffing and leadership-pipeline development
- Recovery plans for underperforming locations
- Recruiting, interviews, and leadership selection
- New-store openings and leadership transitions
- Relationships with local retail management
- Reporting accuracy and operating compliance
- Preparation of emerging leaders for advancement
Benefits
- Bonus based on performance
- Company parties
- Dental insurance
- Employee discounts
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
