Associate Director of Records Management

Excelsior•Albany, NY

74d•Hybrid

About The Position

The Associate Director of Records Management supports the operations of the Office of the Registrar by overseeing core academic records functions, ensuring regulatory compliance, maintaining data integrity, and providing high-quality service to students, faculty, and institutional partners. This role serves as a key administrative leader in academic records and academic policy implementation.

Requirements

A Bachelor’s degree from a regionally accredited college/university
3–5 years of experience in a Registrar’s Office or a relevant academic operations role is required.
Strong knowledge of FERPA, accreditation standards, and academic policies
Experience with student information systems
Exceptional attention to detail, analytical ability, and problem-solving skills.
Excellent communication and customer service skills.

Nice To Haves

A Master’s degree in Higher Education, Educational Administration, or a related field is strongly preferred.
Formal supervisory experience is also preferred.

Responsibilities

Provides training, guidance, and supervision to Records Management staff
Support performance evaluations, workflow distribution, and professional development
Oversee the accuracy, maintenance, and security of academic records in the Student Information System (SIS)
Ensure compliance with FERPA and institutional data governance standards
Monitor and audit data for quality, consistency, and reporting needs
Provide advanced support for escalated student, faculty, and staff inquiries
Collaborate with Advising, Admissions, Student Financial Services, and academic units to resolve complex cases
Participate in strategic initiatives and cross departmental projects
Partner with IT and institutional research teams to test system updates, enhancements, and integrations
Develop documentation, process maps, and training for staff