Associate Director of Operations
About The Position
Tenacity is a Boston-based nonprofit that empowers under-resourced youth to graduate from high school and succeed in post-secondary education. Since 1999, it has provided youth enrichment programs combining literacy, life skills, racket sports, fitness, and social-emotional development to students aged 6–22 in Boston, Worcester, and Chelsea. Diversity, equity, and inclusion are core to the organization’s work. The Associate Director of Operations is a key operational and data leader reporting to the CEO. The role oversees student data systems and Boston Public Schools contract and site compliance, as well as core organizational operations, including insurance, technology, facilities, and financial administration outside the CFO’s direct scope. The position directly supervises the HR Coordinator and Office Administrator, providing systems oversight, tools, and senior guidance, and coordinating external HR and legal support as needed. This role is suited to a detail-oriented, systems-minded professional comfortable working across data, operations, and people functions in a fast-paced, mission-driven environment. The Associate Director serves on the Senior Leadership Team, supports organizational planning and major annual events, and responds to special projects and unplanned needs as directed by the CEO.
Requirements
- Bachelor’s degree required.
- Minimum 4–6 years of progressive experience in nonprofit operations, data coordination, or a closely related field.
- Demonstrated experience managing data systems and producing reports.
- Familiarity with insurance administration, vendor management, and organizational operations.
- Prior supervisory experience required.
- Strong data management skills, including quality control and clear reporting for diverse audiences.
- Highly organized and detail-oriented, with the ability to manage multiple priorities, deadlines, and compliance requirements.
- Proficiency in Microsoft 365, including Excel, Word, PowerPoint, Teams, and SharePoint.
- Discretion and integrity when handling sensitive student, financial, and personnel information.
- Collaborative and relationship-oriented, with the ability to build trust across teams and partners.
- Strong written and verbal communication skills, including presenting data and operational updates to leadership.
- Commitment to Tenacity’s mission and advancing educational equity for Boston youth.
Nice To Haves
- Advanced degree in Education, Public Administration, Data Management, Nonprofit Management, or a related field.
- Experience with student data systems or Salesforce.
Responsibilities
- Manage organizational insurance policies, including renewals, audits, payments, and compliance; serve as the primary contact for claims, broker communications, and coverage questions; maintain records and monitor policy terms, deadlines, and coverage gaps; coordinate with the CFO on payments and financial records.
- Lead student data collection, management, and reporting across program sites; manage Boston Public Schools contract and compliance requirements; oversee student data systems, staff training, data quality, and standards; produce stakeholder reports; and support the ACE program team in coordination with the ACE Director.
- Maintain operational and financial records for annual audits; oversee billing, invoicing, and financial filings for operational expenses; manage organizational accounts outside the CFO’s direct scope; review and approve Operations and HR budgets with the HR Coordinator and Office Administrator; and flag budget variances and spending concerns to the CEO and CFO.
- Manage relationships with external IT consultants and technology vendors; oversee technology contracts, purchases, IT strategy, cybersecurity, and data security; and coordinate staff technology access with the Office Administrator and IT consultant.
- Manage the building lease and landlord relationship; oversee facilities and maintenance issues; ensure office spaces are safe, functional, organized, and well-maintained; and supervise day-to-day office operations, supplies, and vendor management.
- Supervise the HR Coordinator and Office Administrator through regular check-ins, guidance, and performance evaluations; ensure they have the resources and clarity to succeed; support professional development; and coordinate HR and Operations functions.
- Ensure the HR Coordinator has the tools, systems, and policies needed for daily HR operations; provide guidance on HR questions and decisions; coordinate with the external HR consultant; engage pro bono employment counsel on employee relations matters as needed; and brief the CEO on sensitive issues.
- Serve on the Senior Leadership Team and represent operations and data functions in organizational planning and staff meetings; support the planning and execution of major annual events; and model Tenacity’s values of equity, respect, accountability, and continuous learning.
- Respond to unplanned organizational needs as directed by the CEO, including time-sensitive cross-departmental issues; support staff communications, events, and special initiatives; and provide cross-functional support during absences, transitions, and high-demand periods.
Benefits
- Full benefits package including health, dental, disability, and 401(k).
- Professional development support.
- Collaborative, mission-driven work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Director
