Associate Director of Residential Operations

Heritage Christian Services•Rochester and surrounding areas, NY

About The Position

Heritage Christian Services is seeking an Associate Director of Residential Operations in Monroe County. The role leads and guides Residence Managers and their teams to provide high-quality, person-centered services, and ensures expectations are communicated and carried out across residential programs. The Associate Director supports and promotes the organization’s mission, vision, and values. The position oversees professional development, supervision, performance management, regulatory compliance, billing, payroll-related processes, health and safety, incident follow-up, residential property standards, and operational and capital budgeting. It also supports person-centered services, self-direction, community participation, family relationships, and collaboration with people supported, families, professionals, and the community. The Associate Director may assume Residence Manager duties when a vacancy occurs and rotates with other leaders for scheduled weekend and holiday on-call coverage. The position is compensated at $72,000–$83,000 per year. The final salary depends on factors including departmental budgets, qualifications, experience, education, licenses, specialty, and training.

Requirements

At least five years of experience in a leadership position within a human services field.
Exemplary verbal and written communication skills.
Ability to make sensitive management decisions, remain composed and objective when dealing with emotional topics, and facilitate crucial conversations.
Organizational skills.
Experience using Microsoft Word, Outlook, and Excel.
Valid New York State driver’s license that complies with Agency standards.

Nice To Haves

Experience serving people with intellectual and/or developmental disabilities as a Residence Manager.
Bachelor’s degree in or related to Human Services, Management, or Behavioral Science.
At least one year of direct support experience.
Ability to create and maintain a positive work environment built on respect.

Responsibilities

Provide ongoing professional development, oversight, and supervision for Residence Managers and their teams.
Support Residence Managers in creating and implementing development plans, and establish ongoing training, education, and leadership development opportunities.
Pursue development opportunities for oneself and managers.
Collaborate with Workforce and Talent Development to help managers coach employee performance by defining responsibilities, competencies, and standards and providing timely, thorough feedback.
Support managers in addressing performance challenges and misconduct fairly, promptly, and with appropriate documentation; seek Workforce Development guidance on employee challenges and conflicts as needed.
Recognize positive employee actions, behaviors, and values, including through regular use of Heritage High Five, and help managers use the platform to recognize employees.
Promote a welcoming, inclusive, diverse, equitable, and accessible environment, and pursue learning and growth related to diversity, equity, inclusion, and accessibility.
Guide Residence Managers in following Agency policies and the Employee Handbook.
Oversee regulatory compliance and billing.
Submit employee status, title, pay rate, and employment category changes in ADP; monitor payroll requests and accruals for direct reports.
Assume Residence Manager duties when a vacancy occurs.
Ensure health and safety issues are addressed and requirements are met.
Maintain knowledge of OPWDD and OFPC regulations and Agency policies and procedures, and establish ways to stay current with changes.
Oversee and monitor fire drill compliance and facilitate administrative observed fire drills.
Follow up promptly on OPWDD-defined incidents and allegations; participate in administrative incident reviews and monitor implementation of plans of correction.
Support Residence Managers in creating CIPs and remediating unmet standards, providing oversight and education as needed.
Attend validation visits and respond to OPWDD deficiencies and recommendations.
Ensure residential properties and physical plants meet Heritage Christian Services quality standards.
Work with residential leadership to implement consistent, aesthetically pleasing, and hospitable living and working environments, and coach managers on these expectations.
Participate in creating, implementing, and measuring departmental goals and in capital and annual operational budgeting processes.
Attend required trainings, in-services, staff meetings, and IDT meetings to support productivity and follow-through for managers.
Serve as a positive role model for direct support staff and people served, and help staff develop behaviors, skills, and attitudes needed for success.
Know about benefits such as EAP and Success Coaches to encourage or guide employees.
Foster collaboration with people supported, family members, other professionals, and the community; build family relationships and model this commitment for managers.
Support people in choosing their living environment and ensure residential services use a person-centered approach that meets or exceeds Home and Community Based Waiver Services.
Promote self-direction, community participation and contribution, productivity, and full citizenship.
Oversee Residence Managers’ management of operational funds and other fiscal matters.
Collaborate with other departments on a systems approach to collecting, reporting, measuring, and analyzing business data to inform certified residential decisions, practices, and policies.
Serve on and contribute to agency committees as determined by the Director of Residential Operations.
Perform other administrative and operational responsibilities as determined by the Director of Residential Services or an executive team member.
Rotate with other leadership members for scheduled weekend and holiday on-call coverage.