Associate Director of Operations

Cardinal Group Career•Denver, CO

16h

About The Position

The Associate Director of Operations supports the Director of Operations in managing an assigned portfolio of communities. The role assists with property operations, financial performance, client relations, team leadership, and business development. It has a more defined scope than the Director of Operations role and emphasizes supporting the Director’s leadership, with some supervisory responsibilities. The position primarily works in an office but also involves frequent exposure to apartment buildings, property amenities, and outdoor conditions. The employee must be able to access all interior and exterior parts of properties and work outdoors in varied weather. Reasonable accommodations may be made for individuals with disabilities. Duties may include other related assignments from the Team Leader.

Requirements

At least 5 years of experience in property management, focused on property operations.
Bachelor's degree required.
Strong leadership, communication, and interpersonal skills.
Ability to analyze data, identify trends, and develop effective solutions.
Experience with property management software and financial reporting.
Excellent organizational and time management skills.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite.
Ability to travel as needed.
Ability to access all exterior and interior parts of properties and amenities and work indoors and outdoors in varied weather conditions.
Ability to push, pull, lift, carry, or maneuver office products and supplies weighing up to 20 pounds.

Nice To Haves

Master's degree preferred.

Responsibilities

Oversee and manage an assigned portfolio of communities.
Assist with preparing annual operating and capital budgets, marketing plans, and business plans.
Monitor monthly and quarterly financial performance and ensure accurate, timely client reporting.
Assist with onboarding new Portfolio Managers, lead portions of onboarding agendas, and provide ongoing mentorship.
Implement, execute, and revise sales, leasing, and operational plans to achieve occupancy and revenue goals.
Analyze market trends and adjust proactively to changing conditions.
Assist with implementing and evaluating resident retention programs.
Ensure compliance with company policies and procedures.
Assist with mentorship and performance management of direct reports, including client management, data and reporting reviews, performance reviews, coaching, and addressing performance issues.
Contribute to developing and implementing team goals and objectives.
Participate in hiring and onboarding team members.
Foster a positive and inclusive team environment.
Assist in developing and maintaining client relationships.
Participate in client pitches, meetings, and presentations.
Review business development budgets.
Help identify and convert opportunities for expanded client engagement and contribute to new business activities.
Assist the Director of Operations with special projects and other assigned duties.
Represent the company at industry events and conferences as needed.