Associate Director of Nursing (Elk Ridge) - Flagstaff - Administration

El Rio Community Health Center•Flagstaff, AZ

109d

About The Position

The Associate Director of Nursing manages administrative, clinical, and operational activities for assigned health centers under Elk Ridge’s mission, vision, and cultural beliefs. The role manages nursing practice and supports high-quality healthcare for a diverse patient population. The Associate Director may provide nursing services as a Registered Nurse and works with the healthcare team to coordinate effective clinical and non-clinical services in accordance with Arizona State Board of Nursing requirements and Elk Ridge Health policies and procedures. The position has administrative supervision and exercises discretion and independent judgment on significant matters within its scope of authority. The role oversees clinical practice, staffing, quality improvement, patient confidentiality, regulatory compliance, patient service, staff development, and operational performance. It collaborates with leadership, Human Resources, Information Technology, community agencies, and referral resources to support coordinated care and effective health center operations. The position may involve driving a personal or Elk Ridge Health vehicle for business and requires reliable transportation for operational reassignments during the workday.

Requirements

Bachelor’s degree in Nursing from an accredited school, college, or university.
Seven years of hands-on patient care nursing experience.
Three years of supervisory experience, preferably in a healthcare setting.
Current Registered Nurse license in good standing from the Arizona Board of Nursing.
Current Basic Life Support (BLS) certification for healthcare providers.
Current, valid Level I fingerprint clearance card in good standing, or application for one within seven working days after beginning employment.
Reliable transportation capable of meeting organizational operational reassignments during the workday.
If driving during work hours, a valid driver’s license and compliance with Arizona vehicle insurance requirements.
Employees must undergo drug testing before employment and may be subject to post-accident, reasonable suspicion, return-to-duty, and follow-up drug and alcohol testing.

Nice To Haves

Master’s degree in Nursing from an accredited school, college, or university.
Ten years of hands-on patient care nursing experience.
Five years of nursing leadership experience, preferably in a healthcare setting.
Bilingual English/Spanish skills, including speaking, reading, and writing.

Responsibilities

Identify care gaps among patients at Elk Ridge centers and develop action plans.
Promote public health and disease prevention through community outreach and technology.
Identify determinants of health associated with disparities and develop action plans; track relevant health outcomes.
Manage administrative, clinical, and operational activities, programs, projects, and assignments for health center operations.
Implement and maintain continuous quality improvement, using data to improve individual and department performance and service delivery.
Protect patient confidentiality and ensure HIPAA and corporate compliance; provide staff with initial and ongoing confidentiality training.
Lead and direct daily nursing practice, providing guidance, leadership, and supervision to healthcare professionals and fostering teamwork and communication.
Monitor productivity and center service operations; manage clinical care, behavioral health operations, and staffing coverage.
Monitor compliance with universal precautions and infection control standards.
Provide direction to resolve operational issues and develop and implement measurable goals, objectives, policies, procedures, and tactical action plans.
Collaborate on medical protocols, clinical operations, and fiscal performance.
Serve as an EPM and EHR super user and work with Information Technology on training, error monitoring, and processing corrections.
Coordinate and integrate quality healthcare services for patients and develop relationships that support customer service expectations.
Coordinate services with community agencies and referral resources and identify patient education resources for patients and their families.
Monitor patient feedback, engage patients about service experience and quality, resolve complaints, and implement service improvements.
Ensure compliance with legal, regulatory, and health center requirements; develop policies and procedures as needed.
Conduct scheduled and ad hoc patient chart audits for quality and compliance.
Assure medical compliance with Federal, State, and Elk Ridge Health regulations, policies, procedures, and standards.
Organize and facilitate regular staff meetings focused on patient service and safe, efficient operations.
Prepare written communications, training materials, statements, and reports for leadership, clients, funding agencies, and other audiences.
Set strategic goals using business, financial, service, and operational information; evaluate trends, options, and outcomes.
Prepare activity reports on program, service, and quality initiative status and implementation plans.
Handle complaints, settle disputes, and resolve grievances and conflicts or negotiate with others.
Collaborate with Human Resources on employee development and consistent application of employee and labor relations policies.
Communicate information to leadership, supervisors, coworkers, and subordinates through appropriate channels.
Support cost-effective use of materials, supplies, equipment, and other organizational resources.
Drive a personal or Elk Ridge Health vehicle for business, such as travel between work sites.
Maintain a clean, safe, and hygienic work environment and comply with applicable Joint Commission Certification requirements.
Contribute to team efforts and maintain professional, technical, and healthcare knowledge through educational workshops and professional publications.
Promote a safe and healthy work environment and serve as a professional role model and positive source of information for the community.
Participate in community events promoting health and awareness of Elk Ridge Health services, and participate in relevant local, state, and national healthcare activities.
Perform other duties as assigned.