Director of Nursing Administration - Psychiatry

UC Health•Cincinnati, OH

12d

About The Position

The Director of Nursing Administration coordinates and directs patient care and management activities in the Patient Care Services Division, in accordance with Joint Commission guidelines and state regulations. The role is accountable for nursing clinical practice and for maintaining competent services whose goals align with UC Health and Patient Care Services. The Director leads the development, implementation, and evaluation of policies, programs, and services that support the institution’s mission, goals, and objectives. The Director provides leadership across clinical administration, human resources, operations, customer service, administration, planning, and marketing. This includes advancing quality and patient satisfaction, supporting evidence-based practice, developing staff and a diverse workforce, overseeing budgets and staffing, coordinating quality-improvement work, representing nursing across the hospital and community, and evaluating existing programs and potential new business opportunities.

Requirements

Master’s degree in Nursing, Business Administration, or Healthcare Administration.
Licensed to practice as a Registered Nurse in the State of Ohio.
BLS certification.
ACLS certification if applicable.
3–5 years of equivalent experience.

Nice To Haves

Certification in a specialty area is strongly preferred.

Responsibilities

Collaborate with multidisciplinary teams and hospital administration to identify quality, cost, length-of-stay, and satisfaction benchmarks.
Develop and support quality and clinical performance programs, share outcomes and improvement plans, and identify continuous-improvement opportunities.
Develop standardized operating protocols and processes that support evidence-based practice.
Set short- and long-term goals for patient outcomes, satisfaction, staff development, and innovation in nursing and patient care.
Coach and facilitate multidisciplinary teams, lead cross-disciplinary clinical teams, make effective decisions, and assist with problem resolution and crisis management.
Ensure compliance with federal, state, and local regulatory standards.
Recruit and retain qualified staff; cultivate a diverse workforce and support talent development.
Develop and standardize policies, procedures, job descriptions, and competencies; administer personnel policies and make hiring, promotion, transfer, and salary-schedule recommendations.
Promote teamwork, employee engagement, positive employee relations, and staff development; conduct leadership rounds and meetings and address grievances within required timelines.
Support shared governance and integrate legal considerations related to patient care and human resources into operations.
Ensure appropriate orientation, in-service training, and continuing education for personnel.
Maintain accountability for assigned areas and align departmental initiatives with UC Health strategic initiatives.
Promote clinical excellence and patient-centered care, and collaborate with marketing, communications, finance, and operations on program planning and evaluation.
Develop and monitor operating and capital budgets, staffing levels, and productivity targets.
Provide leadership, coaching, and consultation; participate in setting service goals for customer service, quality, patient safety, and evidence-based practice.
Collaborate on quality-improvement analysis and evaluation, coordinate data collection and improvement activities, and work with information systems and clinical management to deliver actionable reports.
Maintain knowledge of budget policies and trends and participate in short- and long-range strategic planning and decision-making.
Develop action plans to improve patient satisfaction, model and coach excellent customer service, and assess the needs of patients, staff, and physicians.
Exercise judgment about when to act independently or refer matters to higher authority; resolve conflicts and improve work methods and procedures.
Maintain visibility with assigned areas and represent nursing to hospital departments, medical staff, and the community.
Partner with community organizations and coordinate services within assigned areas and across departments to support continuity of care.
Participate in professional meetings, speaking, publication, research, and designated medical, hospital, and UC Health committees.
Serve as administrator on call as assigned and manage other assigned duties and projects.
Collaborate with Marketing on communications and timely sharing of media-worthy events.
Assess the feasibility of existing programs and services, identify new business opportunities, and develop business plans that consider mission and profitability.
Build relationships with community services, physicians, and clinics to strengthen referrals; monitor clinical benchmarks and collaborate on competitive services and pricing.