Associate Director of Growth Operations

Essen Medical Associates•Bronx, NY

6d•Onsite

About The Position

Intention Healthcare, a division of Essen Healthcare, is seeking an Associate Director of Growth Operations to drive the growth of its programs with CMS’s Innovation Center, including an ACO program for high-needs patients and the GUIDE program for families struggling with Dementia. This role is both internal- and external-facing, responsible for managing an inside sales team to educate colleagues and patients about the programs for enrollment, and for working with external partners to establish new referral sources and ensure a smooth patient experience. The goal is to expand these programs both within Essen's existing patient base and through partnerships with other provider organizations.

Requirements

Associate degree, Bachelor's degree, or above.
3+ years of experience in healthcare and/or social work.
7+ years in consulting/growth/sales roles.
Experience managing front-line sales, enrollment, care management, or outreach teams.
Experience with both B2B and B2C sales / account management.
Familiarity with Electronic Health Records (EHR) and health insurance terminology.
Strong communication and public speaking skills.
Excellent sales or persuasion skills.
Cultural sensitivity and ability to work with diverse, underserved populations.
Ability to function in a fast-paced environment, be held accountable for high performance standards, and deliver against targets and KPIs.
Proficiency in Microsoft Excel, including experience developing dashboards to monitor performance.
Proficiency in developing and giving presentations to partners and managing strategic relationships.

Responsibilities

Manage an inside sales team to drive both productivity and conversion rate targets, bringing rigor to quantity/quality tradeoff management.
Redesign the patient sales funnel by developing and implementing one or more sales playbooks to ensure targeted outreach with the right message.
Conduct weekly call reviews with the team for continuous coaching and improvement.
Collaborate with Marketing to refine collateral and develop a distribution strategy.
Meet with other medical providers and CBOs to establish partnerships that drive growth and patient access to services.
Design and conduct in-service presentations and trainings for partner organizations to encourage referrals.
Conduct research on analogous and/or competing organizations to inform strategy and pitch.
Work with colleagues across the Essen ecosystem to better integrate approaches for common patients, reducing confusion and improving patient experience and program uptake.
Understand compliance issues related to program discussion and pitching, ensuring team and partner conversations adhere to regulations.