Associate Director of Community Health

bac88f1f-c305-467c-bf1c-05e89fe3d1f1•Portland, OR

9h•$77,000 - $90,500

About The Position

The Associate Director of Community Health strengthens the infrastructure, systems, and day-to-day operations supporting Neighborhood House’s expanding Community Health programs, including Center 55+, Food Security, Housing, and HRSN initiatives. The role ensures that programs are impactful, sustainable, scalable, and well-supported so program teams can focus on delivering effective community services. Working closely with the Director of Community Engagement and Community Health, the Associate Director translates strategic priorities into functional systems and workflows that improve program delivery, staff efficiency, community engagement, and participant experience. The position directly supervises Community Health Program Managers and the Volunteer Coordinator AmeriCorps Vista, and collaborates with internal and external stakeholders to implement and maintain effective operational systems and frameworks. The role requires regular travel between multiple sites.

Requirements

Bachelor’s degree in communications, nonprofit management, public administration, community development, social work, or a related field.
At least five years of progressively responsible leadership experience in program operations, systems design, nonprofit management, or a related field.
At least three years of direct supervisory experience.
Demonstrated experience building or improving systems, workflows, or operational processes.
Strong project management skills and ability to move initiatives from concept to implementation.
Experience working cross-functionally and supporting multiple programs or teams.
Strong leadership, organizational management, analytical, and operational leadership skills.
Knowledge of community health systems, housing programs, food security initiatives, and/or aging services.
Ability to assess and effectively leverage organizational and community resources.
Excellent interpersonal, facilitation, relationship-building, written communication, and verbal communication skills.
Demonstrated ability to lead through change, growth, and organizational evolution.
Ability to build collaborative relationships across departments and with external stakeholders.
Commitment to equity, inclusion, cultural responsiveness, and community-centered leadership; experience working within diverse cultural communities.
Ability to analyze challenges, identify solutions, and implement sustainable systems and processes.
Proficiency with Microsoft Office and donor/program database systems, including Raiser’s Edge.
Strong organizational, analytical, and problem-solving skills; ability to work collaboratively, strategically, and independently in a fast-paced, evolving environment.
Experience developing systems, policies, and organizational infrastructure; ability to adapt to changing organizational and community needs while maintaining strategic focus.
Systems-oriented, proactive, solutions-focused, and able to balance big-picture thinking with attention to detail.
Proficiency with data tracking tools and systems, such as CRM platforms, spreadsheets, and project management tools.
Valid driver’s license, insurance, and a personal vehicle or other reliable transportation for regular travel between multiple sites.

Nice To Haves

Experience managing or coordinating volunteer programs is strongly preferred.

Responsibilities

Directly supervise Community Health Program Managers and the Volunteer Coordinator AmeriCorps Vista, providing coaching, evaluation, accountability, and professional development support.
Hold monthly one-on-one meetings with direct reports and monthly meetings with program management and leadership teams.
Ensure effective communication, coordination, and alignment between program sites and management functions.
Promote an inclusive, mission-driven culture focused on accountability, transparency, collaboration, and excellence.
Lead cross-functional initiatives that improve coordination, integration, and operational consistency across departments and programs.
Collaborate with organizational leaders on innovation, shared learning, continuous improvement, planning, and strategic decision-making.
Represent the department in organizational committees, leadership meetings, and external partnerships as appropriate.
Partner with the Director of Community Engagement and Community Health to identify operational challenges and opportunities for efficiency, effectiveness, and program growth.
Design and implement systems, workflows, resources, and tools that improve consistency, scalability, and effectiveness across Community Health programs.
Translate strategic initiatives into actionable processes for Program Managers and frontline staff; develop and maintain SOPs, process maps, guides, and other resources.
Lead change management related to new systems, technologies, and operational practices, including planning, training, implementation, and evaluation.
Oversee day-to-day operational alignment across Community Health programs.
Coordinate with the Volunteer Coordinator to develop and implement volunteer opportunities that advance Community Health programs.
Ensure systems are developed and maintained to track program outputs and outcomes, and support program teams in accurate and consistent data collection.
Work with qualitative data to identify trends, gaps, and opportunities for improvement, and provide regular updates and insights to the Director of Community Engagement and Community Health.
Assess community needs, organizational capacity, and funding opportunities to guide program growth and strategic priorities.
Develop and strengthen partnerships with healthcare systems, housing agencies, public agencies, nonprofits, and community-based organizations.
Ensure programs maintain quality, compliance, equity, responsiveness, and measurable impact.
Support data-informed decision-making and evaluation processes; identify and pursue funding opportunities, partnerships, and strategic initiatives that expand organizational impact.
May supervise contracted, consultation, and community health support roles, as applicable.
Travel regularly between multiple sites.