FCRM Associate Director of Community Life
About The Position
The Associate Director of Community Life (ADCL) supports the Executive Director by providing operational leadership and oversight for emergency shelter services at Fort Collins Rescue Mission (FCRM) sites. The role ensures smooth day-to-day shelter operations, manages Community Life staff, maintains consistent service standards, and supports continuous improvement initiatives. The ADCL manages operations at FCRM and partner-operated facilities, including site resources and coordination with Operations, Volunteer Services, and Kitchen teams. The position provides on-site leadership during peak hours and in the Executive Director’s absence, participates in a rotating on-call schedule, and manages staff hiring, onboarding, training, performance, conflict, payroll, and time off. It also promotes a guest-centered culture through supervision, staff meetings, and mentorship. The role enforces safety protocols, shelter policies, and neighborhood agreements; promotes de-escalation and guest engagement standards; and supports compliance with service agreements and grants. The ADCL uses operational, client, quality, and outcome data to identify and evaluate improvements, collaborates with internal teams and external providers, participates in community efforts related to shelter programming, and assists with reports, invoices, and performance data. Limited work-related travel may be required.
Requirements
- Bachelor’s degree in Business, Education, Human Services, or a related field; a combination of education and experience may be substituted.
- Three to five years of experience in shelter, housing, or social services, including at least two years in a supervisory or leadership role.
- Demonstrated ability to lead diverse teams in dynamic, fast-paced environments.
- Familiarity with conflict resolution, behavioral management, and structured community living.
- Strong administrative and operational skills, including scheduling, compliance, and documentation.
- Proficiency in Microsoft 365 and relevant database systems such as HMIS.
- Excellent communication and interpersonal skills.
- Flexibility and willingness to work non-traditional hours, including evenings, weekends, and holidays.
- Active driver’s license and ability to meet FCRM insurability standards; limited work-related travel may be required.
- Must be a Christian, hold to the beliefs set forth in the Statement of Faith, and demonstrate Christian conduct through a personal testimony.
Nice To Haves
- Experience managing teams and operations in high-acuity or emergency service environments.
Responsibilities
- Manage daily Community Life operations at FCRM and partner-operated facilities, ensuring cleanliness, safety, order, and adherence to shelter schedules.
- Oversee coordination of laundry, meal services, bed check-in, inventory, transportation, and maintenance.
- Ensure frontline staff use SCRIBE and HMIS data systems accurately and consistently.
- Partner with Operations, Volunteer Services, and Kitchen teams to maintain service flow and resource availability.
- Serve as on-site leadership during peak hours and in the Executive Director’s absence, and participate in a rotating on-call schedule.
- Manage the Community Life staff experience, including hiring, onboarding, training, performance management, conflict, payroll, and time off.
- Foster a guest-centered culture through regular supervision, staff meetings, and mentorship.
- Enforce safety protocols, shelter policies, and neighborhood agreements, including building entry and exit procedures and external site monitoring.
- Promote consistent de-escalation practices and guest engagement standards.
- Support compliance with City of Fort Collins contracts and other service agreements, including Federal Home Loan Bank and Veterans Association grants.
- Use operational, client, quality, and outcome data to identify opportunities, test interventions, evaluate effectiveness, and scale effective practices.
- Collaborate with PLRS staff and external service providers to support guest communication and engagement regarding appointments and access to resources.
- Collaborate with the Case Management team and external providers to support intake procedures, housing assessment, and data collection as appropriate.
- Participate in community meetings, trainings, and collaborative efforts related to shelter programming.
- Assist in compiling reports, invoices, and performance data for internal and external stakeholders.
- Recommend and implement improvements to procedures, workflows, or service models.
Benefits
- Comprehensive medical, dental, and vision benefits.
- Vacation, sick time, and holiday pay, plus a paid birthday off and a ‘refreshment’ day.
- Tuition reimbursement and child adoption benefits.
- Employer-paid term life insurance, long-term disability, and AD&D.
- Health savings account with employer contribution.
- Flexible spending accounts.
- Paid parental and bereavement leave.
- 401(k) with up to 5% company match.
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What This Job Offers
Job Type
Full-time
Career Level
Director
