FCRM Associate Director of Community Life

Denver Rescue Mission•Fort Collins, CO

11h

About The Position

The Associate Director of Community Life (ADCL) supports the Executive Director with operational leadership and oversight of emergency shelter services at Fort Collins Rescue Mission (FCRM) sites. The role ensures smooth day-to-day shelter operations, manages Community Life staff, implements consistent service standards, and supports continuous improvement initiatives. The ADCL oversees daily operations at FCRM and partner-operated facilities, including site resources, data-system use, safety, cleanliness, and guest experience. The position supervises and develops Community Life staff, supports compliance with contracts and service agreements, collaborates with internal teams and external providers, and contributes to reporting and operational improvements. The role requires flexibility to work non-traditional hours, including evenings, weekends, and holidays, participation in a rotating on-call schedule, and limited work-related travel. Candidates must hold a bachelor's degree in Business, Education, Human Services, or a related field, with a stated allowance to substitute a combination of education and experience. The position requires 3–5 years of experience in shelter, housing, or social services, including at least two years in a supervisory or leadership role. Applicants must also hold an active driver's license and meet FCRM insurability standards, and must be Christian, holding to the beliefs in the organization's Statement of Faith and demonstrating Christian conduct.

Requirements

Bachelor's degree in Business, Education, Human Services, or a related field; a combination of education and experience may be substituted.
Three to five years of experience in shelter, housing, or social services, including at least two years in a supervisory or leadership role.
Demonstrated ability to lead diverse teams in dynamic, fast-paced environments.
Familiarity with conflict resolution, behavioral management, and structured community living.
Strong administrative and operational skills, including scheduling, compliance, and documentation.
Proficiency in Microsoft 365 and relevant database systems such as HMIS.
Excellent communication and interpersonal skills.
Flexibility and willingness to work non-traditional hours, including evenings, weekends, and holidays.
Active driver's license and ability to meet FCRM insurability standards; limited work-related travel may be required.
Must be Christian, hold to the beliefs in the Statement of Faith, and demonstrate Christian conduct.

Nice To Haves

Experience managing teams and operations in high-acuity or emergency service environments is preferred.

Responsibilities

Manage daily Community Life operations at FCRM and partner-operated facilities, ensuring cleanliness, safety, order, and adherence to shelter schedules.
Oversee coordination of site resources, including laundry, meal services, bed check-in, inventory, transportation, and maintenance.
Ensure frontline staff use SCRIBE and HMIS data systems accurately and consistently.
Partner with Operations, Volunteer Services, and Kitchen teams to maintain service flow and resource availability.
Provide on-site leadership during peak hours and in the Executive Director’s absence, and participate in a rotating on-call schedule.
Manage the Community Life staff experience, including hiring, onboarding, training, performance management, conflict, payroll, and time off.
Foster a guest-centered culture through regular supervision, staff meetings, and mentorship.
Enforce safety protocols, shelter policies, and neighborhood agreements, including building entry and exit procedures and external site monitoring.
Promote consistent de-escalation practices and guest engagement standards.
Support compliance with City of Fort Collins contracts and other service agreements, including Federal Home Loan Bank and Veterans Association grants.
Use operational, client, quality, and outcome data to identify improvement opportunities, test interventions, evaluate effectiveness, and scale effective practices.
Collaborate with PLRS staff and external service providers to support communication and guest engagement regarding appointments and access to resources.
Collaborate with the Case Management team and external providers to support intake procedures, housing assessment, and data collection as appropriate.
Participate in community meetings, trainings, and collaborative efforts related to shelter programming.
Assist with compiling reports, invoices, and performance data for internal and external stakeholders.
Recommend and implement improvements to procedures, workflows, or service models.