Associate Director of Care and Support Services XACT

Xavier University • Cincinnati, OH

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About The Position

The Associate Director of Care and Support Services supports Xavier University’s Care and Support Services (CSS) by providing developmental coaching and case management to undergraduate and graduate students. The position manages complex student situations that may disrupt academic study or affect the wellbeing of students and the campus community. Using an individualized approach grounded in the Jesuit value of Cura Personalis, the Associate Director provides interventions, referrals, and follow-up intended to promote student success, resilience, and wellbeing.

The Associate Director leads CSS operations, directly supervises Assistant Director staff, and provides training, mentoring, consultation, and oversight of office processes and protocols. The position chairs the Xavier Action and Care Team (XACT) and serves on the Coordinated Action Team (XCRT) and Xavier Behavioral Intervention Team (XBIT). It also oversees the Store, the Student Emergency Fund, and the CSS budget, and contributes to university-wide student success initiatives, assessment, outreach, and training.

As a member of the Division of Student Affairs, the Associate Director collaborates across the University to support student learning and development in the Jesuit Catholic tradition. The role includes supervision responsibilities and may involve other job-related duties as assigned. The office environment is protected from weather conditions and contaminants, though occasional temperature changes may occur; employees are frequently exposed to contagious or infectious diseases. Work often involves sitting, typing, listening, talking, standing, and walking.

Requirements

• Experience and ability to provide comprehensive student case management and developmental coaching.
• Ability to supervise, train, mentor, and evaluate staff.
• Ability to collaborate with campus and off-campus partners and facilitate meetings involving students and university or community stakeholders.
• Knowledge of student support resources and ability to make appropriate referrals.
• Ability to maintain confidentiality, understand mandatory reporter status, and follow FERPA requirements.
• Ability to lead teams, manage office processes, and oversee assessment and student success data.
• Ability to provide training and guidance on student support and student distress.
• Ability to perform the described supervisory duties, including planning, assigning, and scheduling work; reviewing work quality; training staff; and overseeing productivity.

Nice To Haves

• Current knowledge of research, best practices, and emerging strategies for student success, case management, and supporting students in crisis or distress.
• Participation in a national case management professional association and national conferences.

Responsibilities

• Manage a caseload of students referred through campus alerts or identified as at risk, documenting and evaluating relevant case information.
• Collaborate with campus and community partners to develop intervention plans and facilitate meetings with students, faculty, staff, and family members or guardians.
• Maintain knowledge of on- and off-campus resources and make appropriate referrals, supporting students as they navigate university life.
• Advocate for students and empower them to make informed decisions that support their personal and academic development.
• Supervise and mentor CSS staff, providing training, guidance, and annual evaluations.
• Chair XACT and serve as a member of XBIT and XCRT; present relevant case information at team meetings.
• Lead data collection related to academic student success and maintain student success and case management records, including information on persistence, departures, leaves of absence, and returns.
• Oversee the Store and Student Emergency Fund, including data and assessment, the working group, and the process for student funding.
• Oversee the CSS budget and review student concerns on a rotating weekend basis as part of CSS leadership.
• Collaborate across divisions and with campus partners to align student success initiatives and develop resilience programs, outreach, and training.
• Oversee CSS assessment efforts, including student experience surveys, reports, stakeholder communication, student learning outcomes, and assessment of services and interventions.
• Represent CSS on university-wide committees and at campus events, attend meetings and retreats, and participate in Student Affairs and University committees.
• Provide training and expert guidance to faculty and staff on supporting students, including students in distress, and on student success and support best practices.
• Stay current with research, emerging practices, and strategies for supporting students in crisis or distress; participate in professional associations and conferences.
• Maintain student confidentiality, understand mandatory reporter responsibilities, follow FERPA requirements, and obtain written permission for third-party communication when appropriate.
• Participate in professional development and present at conferences.
• Perform other job-related duties as assigned.

Benefits

• Medical, dental, vision, and prescription insurance coverage.
• Health savings accounts, flexible spending accounts, and dependent care accounts.
• Life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
• Paid vacation, sick leave, and holidays.
• Tuition remission for employees and eligible dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed