Associate Director of Care and Support Services XACT

Xavier University • Cincinnati, OH

8d

About The Position

The Associate Director of Care and Support Services (CSS) cultivates an inclusive and welcoming campus community by providing developmental coaching and case management to Xavier University undergraduate and graduate students. The role supports the University’s response to complex student situations involving academic, behavioral, health, financial, or other concerns that may disrupt academic progress or affect the campus community. Using an individualized, holistic approach grounded in the Jesuit value of Cura Personalis, the Associate Director manages a student caseload and provides interventions, referrals, and follow-up to promote student success, resilience, and wellbeing.

The Associate Director leads CSS, directly supervises Assistant Director staff, and provides supervision, training, mentorship, and consultation. The role chairs the Xavier Action and Care Team (XACT) and serves on the Coordinated Action Team (XCRT) and Xavier Behavioral Intervention Team (XBIT). It also promotes diversity and social justice through critical conversations, compassionate care, and strategic outreach. As a member of the Division of Student Affairs, the Associate Director collaborates to support student learning and development in the Jesuit Catholic tradition.

The position oversees CSS processes and protocols, assessment, student-success data, the Student Emergency Fund and Store, and the CSS budget. It works with campus and community partners to coordinate student support, develop programs and outreach, and provide campus training on student success and students in distress. The role also represents CSS on university committees and at campus events, participates in professional development and conferences, and helps ensure confidentiality and compliance with FERPA and mandatory reporter responsibilities.

This position supervises staff by planning, assigning, scheduling, reviewing, and training their work and overseeing productivity. It may recommend hiring, termination, and pay adjustments but does not make those decisions. Other job-related duties may be assigned.

The work takes place in an office environment. Employees are protected from weather and contaminants, though occasional temperature changes may occur. The role frequently involves exposure to contagious or infectious diseases and often involves sitting, typing, listening, talking, standing, and walking.

Responsibilities

• Manage a caseload of students referred through campus alerts or otherwise identified as at risk, collecting, evaluating, and documenting relevant information.
• Collaborate with on- and off-campus partners to develop intervention plans and resolve issues affecting student success.
• Facilitate and consult on meetings with students, faculty, staff, and family members or guardians about concerning behavior, support plans, resources, procedures, and follow-up.
• Advocate for and empower students, provide appropriate referrals, and help students navigate university life.
• Supervise and mentor CSS staff, including providing training, mentorship, and annual evaluations; plan, assign, schedule, review, and oversee staff work and productivity.
• Chair XACT and serve as a member of XBIT and XCRT, presenting relevant information about current cases at team meetings.
• Lead data collection related to academic student success and maintain student-success data, including caseload reasons, departures, persistence, leave requests, and returns.
• Oversee the Store and Student Emergency Fund, including accurate data and assessment, the working group, and the process for student funding.
• Oversee the CSS budget and participate in rotating weekend reviews of student concerns.
• Collaborate with colleagues and campus partners on student-success initiatives, resilience programs, outreach, and training about XACT, student-of-concern reporting, university resources, and supporting students of concern.
• Coordinate CSS assessment efforts, including student experience surveys, reports to stakeholders, and assessment of student learning outcomes, services, and interventions.
• Stay current on research, best practices, and strategies for supporting students at risk, reducing threats, and responding to students in crisis or distress; participate in relevant professional associations and conferences.
• Provide training and support to faculty and staff on student support, including support for students in distress.
• Represent CSS on university-wide committees, at campus events, and as an expert on student success and support; attend meetings and retreats and participate in Student Affairs and University committees.
• Maintain student confidentiality, understand mandatory reporter responsibilities, follow FERPA, and obtain written student permission to speak with third parties when appropriate.
• Perform other job-related duties as assigned.

Benefits

• Comprehensive medical, dental, vision, and prescription insurance plans.
• Health savings accounts, flexible spending accounts, and dependent care accounts.
• Life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
• Paid time off options including vacation, sick leave, and holidays.
• Tuition remission for employees and eligible dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed