Assistant Director of Care and Support Services

Xavier University • Cincinnati, OH

12d

About The Position

The Assistant Director for Care and Support Services partners with students as they transition to and through college. Using a holistic, individualized approach grounded in the Jesuit value of Cura Personalis, the role uses data, analytics, and referrals to reach and connect with students. Through developmental conversations, the Assistant Director empowers students to succeed inside and outside the classroom. The position promotes diversity and social justice through critical conversations, compassionate care, and strategic outreach to student populations. It supports University and Student Affairs student-success goals by providing wraparound care, helping students set goals and develop customized action plans, connecting them with appropriate campus and community resources, and helping them navigate University resources, policies, procedures, and deadlines.

The Assistant Director manages a caseload of students referred through campus alerts or identified as at risk through data and analytics. Case management involves collecting, evaluating, and recording relevant information; coordinating outreach and interventions; communicating with students; and collaborating with campus and off-campus partners. The role advocates for and empowers students while maintaining confidentiality and observing mandatory reporting and FERPA requirements. It also contributes to assessment, student-success data maintenance, office marketing, program development, campus collaboration, training, and professional leadership on student support and crisis response.

The position requires a master’s degree in Higher Education, Counseling, Education, Administration, or a related field, or near completion, and 3–5 years of relevant experience. Xavier University describes its campus as located in Cincinnati and its mission as rooted in the Jesuit Catholic tradition. The posting states that application review will begin November 9, 2026, with applications accepted until the position closes at the University’s discretion.

Requirements

• Master’s degree in Higher Education, Counseling, Education, Administration, or a related field, or be near completion.
• 3–5 years of relevant experience.
• Knowledge of or ability to learn and apply student development theory, student-support practices, and academic and personal needs of students, especially students at risk of attrition.
• Ability to maintain confidentiality and follow FERPA requirements and mandatory reporter responsibilities.
• Ability to use technology and databases for student support and case management, including Banner, Degree Works, Navigate, and Maxient.
• Applicants must submit a cover letter and resume through Xavier University’s website.
• Final-stage candidates must provide names and contact information for three professional references.

Responsibilities

• Manage a caseload and provide comprehensive case management to students referred through campus alerts or identified as at risk using data and analytics.
• Collect, evaluate, and record information about referred students in appropriate databases.
• Coordinate outreach and communicate regularly with students on the caseload.
• Collaborate with campus and off-campus partners to develop intervention plans and resolve problems affecting student success.
• Facilitate or consult on meetings with students, faculty, staff, family members, or guardians concerning behavior, support plans, resources, procedures, and follow-up.
• Assist with well-check processes as needed.
• Advocate for students and empower them to make informed decisions that support personal and academic success.
• Maintain knowledge of Xavier’s curriculum, policies, procedures, and campus and community support resources, and make appropriate referrals.
• Support students in navigating campus life and encourage belonging consistent with their interests, goals, and development.
• Maintain confidentiality, understand mandatory reporter responsibilities, follow FERPA requirements, and obtain written student permission before speaking with third parties.
• Use Banner, Degree Works, Navigate, and Maxient in daily work with students.
• Attend relevant Xavier Action and Care Team, Xavier Coordinated Retention Team, and Care and Support Services consultation meetings as needed.
• Collaborate across Academic Affairs, Strategic Enrollment Management, and Legal Affairs to align student-success initiatives.
• Assist with Care and Support Services assessment, including distributing student experience surveys, preparing and sharing reports, and assessing student learning outcomes, services, and interventions.
• Maintain student-success data, including case-management reasons, student departures, persistence information, leave requests, and returns.
• Help market the office through print, electronic, social media, and website channels.
• Collaborate with campus partners and CSS staff to develop programs and projects that promote student resilience and support.
• Remain current on best practices, research, and strategies for reducing threats and supporting students in crisis or distress; participate in the national case-management professional association and other national conferences.
• Attend meetings and retreats, participate in Student Affairs and University committees, and represent CSS at campus events.
• Collaborate with CSS colleagues to deliver student-facing student-success workshops.
• Provide formal and informal training and workshops for faculty and staff on supporting student success and students in distress.
• Perform other job-related duties as assigned.

Benefits

• Comprehensive medical, dental, vision, and prescription insurance plans.
• Health savings, flexible spending, and dependent care accounts.
• Life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
• Paid time off options including vacation, sick leave, and holidays.
• Tuition remission for employees and eligible dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level