Assistant Director of Care and Support Services

Xavier University • Cincinnati, OH

13d • Onsite

About The Position

The Assistant Director for Care and Support Services (CSS) partners with students as they transition to and through college. Using a holistic, individualized approach grounded in the Jesuit value of Cura Personalis, the role uses data, analytics, and referrals to conduct outreach and connect with students. Through developmental conversations, the Assistant Director empowers students to succeed inside and outside the classroom and promotes diversity and social justice through critical conversations, compassionate care, and strategic outreach to student populations.

The role proactively supports University and Student Affairs student-success goals by providing wraparound care, monitoring students on a caseload, and deploying interventions based on student development theory. The Assistant Director helps students set goals, create individualized action plans, and access appropriate academic, career, health, social, financial, and spiritual resources. The role also helps students navigate University resources, policies, procedures, and deadlines, and collaborates with colleagues across Academic Affairs, Strategic Enrollment Management, and Legal Affairs.

The Assistant Director conducts comprehensive case management for students identified through campus alerts, data, analytics, or other means as potentially at risk. This includes documenting case information, coordinating outreach, developing intervention plans with campus and community partners, facilitating meetings, supporting well-checks as needed, advocating for students, and making appropriate referrals. The role maintains knowledge of Xavier curriculum, policies, procedures, and support resources; follows confidentiality requirements, mandatory reporter obligations, and FERPA; and uses systems including Banner, Degree Works, Navigate, and Maxient.

The position also contributes to CSS assessment, reporting, student-success data maintenance, office marketing, and development of programs that promote student resilience and support. It provides leadership on student issues by staying current on best practices and research related to students in crisis or distress, participating in professional associations and conferences, collaborating on student-facing workshops, and providing training to faculty and staff. The Assistant Director attends meetings and retreats, participates in University and Student Affairs committees, and represents CSS at campus events. Other job-related duties may be assigned.

Requirements

• Master’s degree in Higher Education, Counseling, Education, Administration, or a related field, or be near completion.
• 3–5 years of relevant experience.

Responsibilities

• Manage a caseload and provide comprehensive case management for students referred through campus alerts or identified as potentially at risk through data and analytics.
• Collect, evaluate, and record information about referred students in appropriate databases.
• Coordinate outreach and communicate regularly and strategically with students on the caseload.
• Collaborate with on- and off-campus partners to develop intervention plans and resolve issues affecting student success.
• Facilitate and consult on meetings with students, faculty, staff, and family members or guardians regarding student behavior, support plans, resources, procedures, and follow-up.
• Assist with well-checks as needed.
• Stay informed about research concerning students’ academic and personal needs, especially students at risk of attrition.
• Advocate for students and empower them to make informed decisions supporting personal and academic success.
• Maintain knowledge of Xavier’s curriculum, policies, procedures, and campus and community support resources, and provide appropriate information and referrals.
• Attend Xavier Action and Care Team (XACT), Xavier Coordinated Retention Team (XCRT), and CSS consultation meetings as needed.
• Maintain confidentiality, understand mandatory reporter status, follow FERPA requirements, and obtain students’ written permission before speaking with third parties.
• Encourage students’ campus belonging in ways consistent with their interests, goals, and development.
• Use Banner, Degree Works, Navigate, Maxient, and other technology in daily work with students.
• Collaborate across Academic Affairs, Strategic Enrollment Management, and Legal Affairs to align student-success initiatives.
• Assist with CSS assessment, including distributing student experience surveys, preparing and sharing reports, and assessing student learning outcomes, services, and interventions.
• Maintain student-success data, including reasons for case management, student departures, persistence, leave-of-absence requests, and returns.
• Assist with office marketing through print, electronic, social media, and website channels.
• Collaborate with campus partners and CSS staff to develop programs and projects that promote student resilience and support.
• Stay current on best practices, research, and strategies for reducing threat and supporting students in crisis or distress; participate in the national case management professional association and other national conferences.
• Attend meetings and retreats and participate in Student Affairs and University committees.
• Represent CSS at campus events.
• Collaborate with CSS colleagues to deliver student-facing student-success workshops.
• Provide formal and informal training and workshops for faculty and staff on supporting student success and students in distress.
• Perform other job-related duties as assigned.

Benefits

• Medical, dental, vision, and prescription coverage.
• Health savings accounts, flexible spending accounts, and dependent care accounts.
• Life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
• Paid time off options including vacation, sick leave, and holidays.
• Tuition remission for employees and eligible dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level