Associate Director, MS GSCM

University of Southern California • Los Angeles, CA

5d

About The Position

The USC Marshall School of Business, Data Sciences and Operations Department is seeking an organized, collaborative, detail-oriented Associate Director for its Master of Science in Global Supply Chain Management (MS GSCM) program. Working with the Director, the Associate Director supports recruitment, admissions, academic advisement, event planning, program management, and related functions. The role contributes to the program’s commitment to transformative learning, inclusion, collegiality, cooperation, and teamwork.

The Associate Director supports day-to-day admissions and academic advisement operations, from recruiting and admitting students in line with admissions-cycle metrics to advising students in the on-campus and online programs. The position provides a range of services throughout students’ academic journeys, collaborates with the Randall R. Kendrick Institute on departmental initiatives, and supports the program’s standing and operations.

The role includes prospective-student advising and recruitment, application processing and admissions decisions, academic counseling and records administration, student event planning, travel for recruitment and experiential trips, vendor coordination, reporting and budget support, communications materials, and program policy and quality assurance work. The position may require travel, including week-long experiential trips to Singapore, Los Angeles, or other countries.

USC lists an anticipated hourly salary range of $34.35–$43.64, with a midpoint of $39.03. The University states that offers consider factors including responsibilities, experience, education, skills, internal equity, applicable laws, funding, and market and organizational considerations.

Requirements

• Experience in academic advisement and/or student support services and programs at an accredited college or university.
• Familiarity with university student-information and advising systems.
• Ability to handle sensitive and confidential information in accordance with FERPA and University guidelines.
• Communication skills, including interpersonal, written, verbal, and presentation skills, to work with diverse constituents such as students, families, faculty, and staff.
• Ability to manage multiple responsibilities simultaneously.
• Ability to work collaboratively to meet student needs and department priorities.

Nice To Haves

• An advanced degree in student affairs, student development, counseling, higher education, or a related field; preferred but not required.
• Strong Excel skills are recommended.

Responsibilities

• Advise prospective students on admissions, financial aid, housing, and academic requirements.
• Manage admissions tracking, including processing applications and applying admissions decisions.
• Assist with planning and executing student recruitment strategies.
• Communicate the program’s benefits to prospective students and employers, including holding information sessions.
• Develop initiatives to build the prospective-student pipeline and increase applications to meet annual enrollment targets.
• Manage a student caseload and provide academic counseling to domestic and international graduate students.
• Advise students on curriculum, course and degree requirements, transfer credit, academic probation, and graduation.
• Assess academic, administrative, and personal student issues and refer students to appropriate support offices.
• Assist students with university petitions.
• Maintain student records and coordinate registration activities, degree progress, enrollment, and degree verification.
• Assist with planning and coordinating commencement, orientation, networking, recruitment, and reception events.
• Travel for work, including potential week-long experiential trips and recruitment travel.
• Collaborate with and contract vendors for services.
• Maintain and compile statistical data and prepare reports for internal and external use.
• Gather financial data, assist with budget development, and monitor expenses.
• Assist in preparing or updating bulletins, newsletters, handbooks, guides, fact sheets, and brochures.
• Coordinate production of materials by outside vendors.
• Modify existing program services or create new offerings to maintain or enhance program standing and rankings.
• Develop and administer program operating and administrative policies.
• Plan and conduct program quality-assurance reviews, course-scheduling changes, and catalogue reviews, and recommend changes as appropriate.

Benefits

• Health benefits for staff and their family, with access to the university medical network.
• Eligibility for retirement plans with employer contributions.
• Tuition benefits for staff and their family.
• Free professional development classes.
• Central Los Angeles location with access to commuter trains, buses, and free tram pickup services.
• Discounts to sporting and other campus events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed