Associate Director, Legal AI Solutions & Horizons

Milbank LLP•New York City, NY

About The Position

Milbank is seeking an Associate Director, Legal AI Solutions to translate legal and business needs into practical AI solutions. Reporting to the Head of AI, Knowledge & Innovation, the Associate Director will partner with attorneys and business services teams to understand processes and use cases, develop solutions, and make tangible progress toward the firm’s AI goals. The position will also support the firm’s strategy by monitoring legal AI market trends, considering new technologies, and planning for future developments.

Requirements

Bachelor’s degree required.
Five or more years of experience in legal technology, legal innovation, or a comparable role.
Strong understanding of large language models, generative AI capabilities, and current developments in legal technology.
Deep familiarity with legal workflows, generative AI, and large language models, along with the ability to identify practical AI opportunities.
Proficiency or familiarity with Microsoft Office, SharePoint and Copilot, Harvey AI, Legora, frontier models from OpenAI, Anthropic, Google, and Meta, open-weight models, document management systems including iManage and NetDocuments, document comparison tools such as Litera Compare, database systems including CMS, Knowledge Management and Matter Experience platforms, AI consumption-based cost models, and other relevant technologies.
Product mindset and ability to scope, prioritize, and deliver projects.
Excellent written and verbal communication skills for technical and nontechnical audiences.
Ability to evaluate rapidly changing developments and organize findings into actionable recommendations.
Intellectual curiosity and sustained interest in technology trends.

Nice To Haves

J.D.
Law-firm experience.
Technical background.
Experience in technology strategy, market research, product management, or a related field.

Responsibilities

Partner with practice and business services groups to identify high-impact use cases, define clear requirements, and keep solutions aligned with user needs through delivery.
Collaborate with IT and Knowledge Attorneys to shape AI solutions and design advanced workflows for legal practice and business services across the firm, promoting reuse across practices.
Design and build solutions in existing firm-approved AI platforms.
Track and measure value delivered through usage, time savings, and return-on-investment analysis.
Build and maintain relationships with AI suppliers, legal technology companies, and industry networks to understand capabilities, provide product feedback, and inform the roadmap.
Monitor legal AI developments across law firms, corporate legal departments, suppliers, and research communities.
Identify developments for closer review, arrange demonstrations, coordinate technology evaluations with relevant stakeholders, and document evaluation decisions and actionable recommendations.
Prepare periodic briefings and reports for firm leadership.
Equip attorneys and business services employees with accurate information for client conversations about AI and support client-facing AI communications.
Perform other responsibilities as needed.