Associate Director, Legal AI Enablement & Support

Milbank LLP • New York City, NY

8d

About The Position

Milbank is seeking an Associate Director, Legal AI Enablement & Support to help the firm use AI effectively. The role develops a detailed understanding of internal AI usage, needs, and the factors that encourage or impede adoption. Reporting to the Head of AI, Knowledge & Innovation, the Associate Director gathers and analyzes information across practice groups and business services teams and translates insights into practical enablement strategies.

Requirements

• Bachelor’s degree required.
• Five or more years of experience in legal operations, professional development, legal technology, training, business intelligence, or a related field.
• Strong analytical skills and the ability to translate information from multiple sources into actionable insight.
• Strong written and verbal communication skills, including the ability to explain complex AI tools, technologies, and use cases to drive adoption across the firm.
• Familiarity with AI tools and their practical applications in legal practice.
• Proficiency with Microsoft Office, SharePoint, and document management systems (DMS), including iManage and NetDocuments.
• Excellent understanding of the Legal Technology and Legal AI market space.
• Strong relationship-building skills and sound judgment when discussing usage, compliance, and adoption barriers.

Nice To Haves

• J.D., law-firm, and/or professional-services experience is a plus.
• Familiarity with Microsoft Copilot, Harvey AI, frontier models from OpenAI, Anthropic, Google, and Meta, and open-weight models.
• Familiarity with document comparison tools such as Litera Compare; database systems including CMS, Knowledge Management, and Matter Experience platforms; AI consumption-based cost models; and other relevant technologies.

Responsibilities

• Monitor AI usage to understand which tools are being used, for what purposes, and how usage aligns with firm priorities.
• Identify gaps and friction points involving awareness, access, usability, performance, and missing capabilities.
• Collaborate with technology teams on usage tracking and analytics, and translate data into actionable insights.
• Partner with Professional Development and IT on training and support needs.
• Assist in ensuring compliance with responsible AI guidelines.
• Build relationships across practices and business services teams to understand day-to-day AI use.
• Identify promising internal use cases that may support broader solutions or communications.

What This Job Offers

• Job Type: Full-time
• Career Level: Director