Associate Director, Insights & Analytics (I&A) Excellence

Novartis•East Hanover, NJ

1d•$145,600 - $270,400•Onsite

About The Position

The Associate Director, I&A Excellence helps run the US Insights & Analytics organization’s day-to-day operating machinery. Reporting to the Director, I&A Excellence, this role executes and administers I&A-wide demand management, including intake, tracking, aggregation, de-duplication, routing, and status reporting. It prepares analysis and materials to support prioritization and trade-off decisions by the Director and I&A Leadership Team, maintains documentation of the I&A operating model, and produces dashboards and reports that make service levels and throughput visible. The role supports all I&A pillars, typically taking primary responsibility for an assigned set of pillars or process areas, and builds influence through consistent, reliable execution. Success is measured by reliable processes, trusted data, timely decision materials, and follow-through on commitments. The position is based in East Hanover, New Jersey, and cannot be performed remotely. Travel may be required as defined by the business, domestically and/or internationally.

Requirements

At least 6 years of experience in insights, analytics, business operations, program management, strategy, or management consulting within the pharmaceutical or healthcare industry.
Bachelor’s degree in Business Administration, Life Sciences, Economics, Engineering, or a related field.
Demonstrated experience operating demand management, intake, project portfolio, or prioritization processes across multiple teams or functions.
Experience documenting and maintaining operating-model materials, process maps, and RACI or accountability frameworks in a matrixed environment.
Experience working with senior stakeholders and preparing materials for leadership forums.
Experience building and maintaining operational dashboards and reporting to track service levels, throughput, and delivery performance.
Ability to travel as defined by the business, domestically and/or internationally.

Nice To Haves

MBA or other advanced degree.
Experience working within a program office or center of excellence in a commercial, medical, or analytics organization.
Experience supporting pharmaceutical launch planning or launch excellence.
Vendor management or sourcing support experience, including performance tracking and spend analysis.
Experience operating through a large-scale organizational transformation or operating-model redesign.
Experience working with offshore capability hubs and globally distributed delivery teams.

Responsibilities

Support enterprise-wide operations across Commercial I&A, Clinical Care & Access I&A, Enterprise I&A, and the Analytics, Capabilities & Modeling CoE, with primary responsibility for assigned pillars or process areas.
Operate the I&A demand management process, including intake, tracking, aggregation, de-duplication, routing, and status reporting, in accordance with standards set by the Director, I&A Excellence.
Prepare analysis and materials for prioritization and trade-off decisions by the Director, I&A Excellence and the I&A Leadership Team.
Maintain I&A operating-model artifacts, including process documentation, stakeholder contracts, interface definitions, and RACI frameworks.
Build and maintain dashboards and reporting to make service levels, throughput, and delivery performance visible.
Build credibility and influence with pillar teams and cross-functional counterparts through consistent, reliable execution.
Follow through on commitments and help ensure operational processes and data are reliable.