AD, Health Information Technology (Grand Canyon)

Novartis•Phoenix, AZ

22h•$145,600 - $270,400•Remote

About The Position

The Associate Director, Health Information Technology serves as a strategic partner to health systems and provider organizations, helping accelerate adoption of health information technology solutions that support diagnosis, treatment decisions, patient management, and clinical workflows. The role covers Cardiology, Renal and Metabolic, Oncology, Immunology, and Neurosciences, and combines technical expertise with customer engagement and healthcare transformation. This position covers the Grand Canyon region, including but not limited to Arizona, Nevada, Utah, and New Mexico. The associate must reside within the territory or within a reasonable daily commuting distance of 50 miles from its border. The role requires up to 50% travel, including driving and/or flying within the territory and overnight stays when necessary. Driving is an essential function, and a fully valid and unrestricted driver’s license is required. The role partners with customer stakeholders and Novartis account teams to advance health IT initiatives, provide technical and workflow expertise, and contribute to the development of scalable, EHR-enabled tools and resources. It also promotes responsible and effective AI adoption across the team. The expected salary range is $145,600 to $270,400 per year. Compensation includes a performance-based cash incentive and, depending on role level, possible eligibility for annual equity awards. Eligible US-based employees receive health, life, and disability benefits, a 401(k) with company contribution and match, other benefits, and paid time off including vacation, personal days, holidays, and other leaves. Field-role hires must complete initial training, including home study, at no more than eight hours per day and 40 hours per week.

Requirements

Bachelor’s degree.
At least 5 years of experience in Health Information Technology (HIT), healthcare systems, electronic health records (EHR), or related pharmaceutical or healthcare experience.
Experience applying health information technology in inpatient and ambulatory settings.
Experience integrating clinical systems across the care continuum.
Hands-on experience with EHR products such as Epic, Allscripts, eClinicalWorks, and Cerner.
Understanding of the Health IT landscape and its stakeholders.
Knowledge of healthcare reform initiatives and their impact on health systems, pharmaceutical companies, and payers.
Strong organizational, written, and oral communication skills to manage diverse needs, meet deadlines, and evaluate results.
Excellent presentation skills.
Customer-facing experience and a strong customer service mindset, with a deep understanding of customer needs and preferences.
Leadership capabilities, including influencing and collaborating with peers, strategic acumen, and developing and coaching others to achieve impactful outcomes.
Strong data literacy and the ability to apply digital and AI-enabled thinking strategically and responsibly to improve decision speed, commercial outcomes, and competitive advantage.
Residence within the territory or within a reasonable daily commuting distance of 50 miles from the territory border.
Ability to travel 50% over a broad geography, drive and/or fly within the territory, and stay overnight when necessary.
Fully valid and unrestricted driver’s license.

Responsibilities

Identify key clinical and customer stakeholders, including CMIOs, clinical stakeholders, and EHR/EMR vendors, and participate in Health IT engagements at the site of care.
Serve as a trusted point of contact for population health and health information technology initiatives.
Conduct regular customer meetings and provide appropriate Health IT-related information.
Create and execute key account plans to navigate customer organizations and advance key initiatives.
Serve as a technical and workflow subject matter expert for the broader Novartis Account Management team.
Collaborate with Novartis cross-functional account teams, contributing strategic insights on care management evolution, quality and care initiatives, and HIT implementation and governance.
Contribute to the development of FUSE-approved, scalable, EHR-enabled tools and resources related to key therapeutic areas.
Promote effective AI use across the team, embed AI tools into workflows, guide responsible AI practices, and foster experimentation and continuous learning.