AD, Health Information Technology (Grand Canyon)

Novartis•Phoenix, AZ

15h•Remote

About The Position

The Associate Director, Health Information Technology serves as a strategic partner to health systems and provider organizations, supporting adoption of health information technology solutions that contribute to diagnosis, treatment decisions, patient management, and clinical workflows. The role covers Cardiology, Renal and Metabolic, Oncology, Immunology, and Neurosciences, and combines technical expertise with customer engagement and healthcare transformation. The position covers the Grand Canyon region, including Arizona, Nevada, Utah, and New Mexico. The associate must reside within the territory or within a reasonable daily commuting distance of 50 miles from its border. Travel of up to 50% is required, including driving and/or flying within the territory and overnight stays when necessary. Driving is an essential function, and a fully valid and unrestricted driver’s license is required. The role works with clinical and customer stakeholders, including CMIOs and EHR/EMR vendors, and provides health IT and workflow expertise to Novartis account teams. It also contributes to strategic account planning, cross-functional collaboration, and the development of scalable, FUSE-approved EHR-enabled tools and resources. The associate is expected to model and promote effective, responsible AI use, embed AI tools into workflows, and encourage experimentation and continuous learning. The expected salary range is $145,600 to $270,400 per year. Compensation includes a performance-based cash incentive and, depending on role level, potential eligibility for annual equity awards. Eligible US-based employees receive health, life, and disability benefits, a 401(k) with company contribution and match, and a time-off package including vacation, personal days, holidays, and other leaves.

Requirements

Bachelor’s degree required.
At least 5 years of experience in Health Information Technology, health care systems, electronic health records, or related pharmaceutical or healthcare experience.
Experience applying health information technology in inpatient and ambulatory settings.
Experience integrating clinical systems across the care continuum.
Hands-on experience with EHR products such as Epic, Allscripts, eClinicalWorks, and Cerner.
Understanding of the Health IT landscape and its stakeholders.
Knowledge of healthcare reform initiatives and their impact on health systems, pharmaceutical companies, and payers.
Strong organizational, written, and oral communication skills to manage diverse needs, meet deadlines, and evaluate results.
Excellent presentation skills.
Demonstrated customer-facing experience and a strong customer service mindset, with a deep understanding of customer needs and preferences.
Demonstrated leadership capabilities, including influencing and collaborating with peers, strategic acumen, and developing and coaching others to achieve impactful outcomes.
Strong data literacy and the ability to apply digital and AI-enabled thinking strategically and responsibly to improve decision speed, commercial outcomes, and competitive advantage.
Must reside within the territory or within a reasonable daily commuting distance of 50 miles from its border.
Ability to travel 50% across a broad geography, drive and/or fly within the territory, and stay overnight when necessary.
Fully valid and unrestricted driver’s license; driving is an essential function of the role.

Responsibilities

Identify key clinical and customer stakeholders, including CMIOs, clinical stakeholders, and EHR/EMR vendors, and participate in health IT engagements at the site of care.
Act as a trusted point of contact for population health and health information technology initiatives.
Conduct regular customer meetings and provide appropriate health IT-related information.
Create and execute key account plans to navigate customer organizations and advance key initiatives.
Serve as a technical and workflow subject matter expert for the broader Novartis Account Management team.
Collaborate with cross-functional Novartis account teams, contributing strategic insights on care management evolution, quality and care initiatives, and health IT implementation and governance.
Contribute to developing FUSE-approved, scalable, EHR-enabled tools and resources for key therapeutic areas.
Model and promote effective AI use across the team, embed AI tools into workflows, guide responsible AI practices, and foster experimentation and continuous learning.