Associate Director, Game Services

Ubisoft•Montreal, QC

10d•Onsite

About The Position

As an Associate Director, Game Services at Ubisoft Montréal, you will lead a multidisciplinary organization supporting Ubisoft games, studios, and Creative Houses. In this senior people leadership role, you will directly lead and develop a team of managers, strengthen leadership capabilities, shape the organization, and create the conditions for teams to perform, grow, and successfully navigate change. You will be accountable for the overall health, effectiveness, engagement, and performance of the organization, as well as for the reliable delivery of its IT and operational services. Working closely with game, studio, Creative House, and technology leadership, you will ensure that our teams, operating model, capabilities, and service-delivery priorities remain aligned with Ubisoft’s evolving business and production needs.

Requirements

Experience leading large multidisciplinary teams within a complex technology, IT, gaming, or live service environment
Experience developing managers and supporting leadership practices across multiple teams or functions
Expertise in organizational design, talent development, workforce planning, employee engagement, and succession planning
Experience guiding teams through organizational transformation and evolving business priorities
Strong understanding of IT service delivery, operational services, incident management, capacity planning, and continuous improvement
Ability to balance operational delivery, technical priorities, workforce needs, financial considerations, and stakeholder expectations
Strong communication and stakeholder management skills across technical and business teams
Leadership approach focused on collaboration, transparency, accountability, and team development

Nice To Haves

Your CV highlighting relevant leadership experience and organizational scope
Examples of leadership development, organizational change, and operational improvements you have supported

Responsibilities

Lead multidisciplinary teams composed of managers, team leads, technical experts, and operational teams supporting Ubisoft productions
Develop managers through coaching, performance management, succession planning, and leadership development
Foster an environment built on clarity, collaboration, trust, and sustainable team performance
Shape the organizational structure and operating model to align skills, capacity, and business priorities
Guide teams through organizational change and evolving priorities while maintaining engagement and delivery continuity
Drive workforce and capacity planning, including recruitment, internal mobility, vendor strategy, and long term skills development
Oversee service delivery, operational risks, incidents, dependencies, and continuous improvement initiatives
Partner with game, studio, Creative House, and technology leadership to align organizational and delivery priorities
Collaborate with global teams across Infrastructure, Security, Cloud, Human Resources, Finance, and external partners
Promote operational excellence through KPIs, service reviews, automation, standardization, and continuous learning