Associate Director, Enrollment Systems and Application Delivery

OSU Oregon State University • Corvallis, OR

9h

About The Position

Oregon State University’s Office of Digital Engagement, Marketing, and Information Technology is seeking an Associate Director, Enrollment Systems and Application Delivery. This full-time, 12-month professional faculty position leads the people and delivery processes supporting undergraduate and graduate enrollment systems. The Associate Director manages a prioritized portfolio, translates approved business needs into scoped work, coordinates testing and releases, and keeps partners informed about status, risks, ownership, and next steps. The role supervises assigned application development staff and works with senior technical engineers and enrollment partners to deliver reliable, documented, supportable systems. It connects Admissions, Graduate Admissions, Registrar, Financial Aid, Scholarships, Ecampus, OSU-Cascades, and University Information and Technology.

The position reports to the Executive Director. It may be performed remotely or on campus in Corvallis, Oregon; remote arrangements are subject to university policy and the needs of the position. Regular business hours apply, with occasional work outside those hours for critical incidents, enrollment deadlines, or planned releases. The position is designated critical or security-sensitive and requires successful completion of applicable pre-employment checks and university qualification requirements.

Requirements

• Bachelor’s degree in business information systems, computer science, information technology, or a related field.
• At least three years of progressively responsible experience managing delivery of information systems or application development work, including requirements, priorities, schedules, testing, and stakeholder communication.
• Experience supervising employees or formally leading staff work, including setting expectations, reviewing progress, and addressing performance.
• Ability to translate business requirements into actionable technical work and coordinate effectively with engineers, operational partners, and leaders.
• Strong written and oral communication, judgment, organization, documentation, and customer service skills.
• Ability to identify, resolve, or escalate delivery and operational risks.
• Demonstrated commitment to inclusive excellence and effective service for diverse student and staff populations.
• Must successfully complete a criminal history check and be determined position qualified under applicable university standards.

Nice To Haves

• Experience with Technolutions Slate and enrollment systems, including applications, communications, forms, queries, workflows, or integrations.
• Experience with Ellucian Banner, Common App, student data flows, curriculum or program updates, or other higher education systems.
• Experience managing Jira or comparable service and project workflows and developing release, quality assurance, documentation, and continuity practices.
• Experience supporting undergraduate and graduate enrollment operations and coordinating work across multiple university units.
• Ability to understand technical design, SQL, or data mapping well enough to assess dependencies and risks without being the portfolio’s sole senior engineer.

Responsibilities

• Manage the enrollment systems portfolio, including intake, priorities, schedules, dependencies, and stakeholder updates.
• Supervise application development staff, coach performance, and plan workload and coverage.
• Lead requirements discovery, business analysis, acceptance criteria, and coordination across units.
• Coordinate testing, stakeholder sign-off, releases, production validation, and incident follow-up.
• Maintain documentation, appropriate access, backup coverage, and continuity practices.
• Advise the Executive Director on portfolio progress, staffing, risks, and service improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Director