Associate Director, Enrollment Systems and Application Delivery
About The Position
The Office of Digital Engagement, Marketing, and Information Technology at Oregon State University is seeking an Associate Director, Enrollment Systems and Application Delivery. This is a full-time (1.00 FTE), 12-month professional faculty position. The role leads the people and delivery processes supporting undergraduate and graduate enrollment systems. It manages a prioritized portfolio, translates approved business needs into scoped work, coordinates testing and releases, and keeps partners informed about status, risks, ownership, and next steps. Reporting to the Executive Director, the position supervises assigned application development staff and works with senior technical engineers and enrollment partners to deliver reliable, documented, supportable systems. It connects Admissions, Graduate Admissions, Registrar, Financial Aid, Scholarships, Ecampus, OSU-Cascades, and University Information and Technology. The position may be performed remotely or on campus in Corvallis, Oregon; remote arrangements are subject to university policy and the needs of the position. The position has regular business hours, with occasional work outside those hours for critical incidents, enrollment deadlines, or planned releases. It directly supervises assigned application development staff and partners with senior technical engineers on priorities and delivery while respecting their delegated technical authority. The position is designated critical or security-sensitive and requires completion of applicable pre-employment checks.
Requirements
- Bachelor’s degree in business information systems, computer science, information technology, or a related field.
- Three years of progressively responsible experience managing delivery of information systems or application development work, including requirements, priorities, schedules, testing, and stakeholder communication.
- Experience supervising employees or formally leading staff work, including setting expectations, reviewing progress, and addressing performance.
- Ability to translate business requirements into actionable technical work and coordinate effectively with engineers, operational partners, and leaders.
- Strong written and oral communication, judgment, organization, documentation, and customer service skills; ability to identify, resolve, or escalate delivery and operational risks.
- Demonstrated commitment to inclusive excellence and effective service for diverse student and staff populations.
- Must successfully complete a criminal history check and be determined position qualified under applicable university standards; incumbents are required to self-report convictions.
Nice To Haves
- Experience with Technolutions Slate and enrollment systems, including applications, communications, forms, queries, workflows, or integrations.
- Experience with Ellucian Banner, Common App, student data flows, curriculum or program updates, or other higher education systems.
- Experience managing Jira or comparable service and project workflows; developing release, quality assurance, documentation, and continuity practices.
- Experience supporting both undergraduate and graduate enrollment operations and coordinating work across multiple university units.
- Ability to understand technical design, SQL, or data mapping sufficiently to assess dependencies and risks, without being the sole senior engineer for the portfolio.
Responsibilities
- Manage the enrollment systems portfolio, intake, priorities, schedules, dependencies, and stakeholder updates.
- Supervise application development staff, coach performance, and plan workload and coverage.
- Lead requirements discovery, business analysis, acceptance criteria, and cross-unit coordination.
- Coordinate testing, stakeholder sign-off, releases, production validation, and incident follow-up.
- Maintain documentation, appropriate access, backup coverage, and continuity practices.
- Advise the Executive Director on portfolio progress, staffing, risks, and service improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
