Enrollment Application Specialist, Nursing Focus - Enrollment Operations and Student Services

Duquesne University•Pittsburgh, PA

About The Position

The Enrollment Application Specialist manages and cultivates lead generation through the application process, streamlining the student experience to support enrollment in online graduate nursing programs. The role focuses on the School of Nursing’s online graduate programs and collaborates closely with EMG, the Office of the Provost, and the School of Nursing. The specialist follows the application lifecycle from a prospective student’s initial request for information through application completion. The role provides program information, communicates regularly with prospective students, and helps applicants complete the process by ensuring required materials are received. It also guides prospective students from initial inquiry to registration completion, maintains communication by phone, email, chat, and SMS, tracks student interactions, and conducts in-person and virtual tours and information sessions. The position supports enrollment operations across the university by processing admissions data and credentials, assisting with enrollment systems and resolving processing issues, and supporting operational effectiveness across admissions, financial aid, enrollment marketing and communications, and military and veterans services. Travel for events is required.

Requirements

High school diploma.
Current Pennsylvania driver’s license in good standing.
Strong oral and written communication skills.
Attention to detail and accuracy while multitasking.
Strong organizational skills.
Knowledge of PC and Microsoft Office software.
Ability to perform data entry, scanning, and indexing.
Ability to make decisions in accordance with established policies.
Ability to be proactive, strategic, and deadline-oriented in a complex organization.
Professional demeanor and ability to deal with people courteously and tactfully.
Ability to work with diverse populations and treat individuals with dignity and respect.
Ability to work additional hours and weekends during peak application receipt and processing periods.
Ability to establish and maintain effective working relationships with the University community.
Willingness to contribute actively to the University's mission and respect its Spiritan Catholic identity.
Applicants must submit a cover letter, resume, and contact information for three professional references.

Nice To Haves

Associate’s degree from an accredited educational institution in business or a related field, or an equivalent combination of experience and training.
Familiarity with Technolutions Slate and Ellucian Banner.
Ability to exceed recruitment goals, facilitate staff development, exhibit teamwork, use analytical and critical thinking, engage in creative problem solving, and demonstrate strong time-management and organizational skills.
NCAA requirements and competency appropriate to the position’s responsibilities, including upholding NCAA rules and regulations.

Responsibilities

Manage lead generation through the application process for online graduate nursing programs.
Guide prospective students through the enrollment process, from initial inquiry to registration completion.
Provide information about online graduate degree programs and communicate with prospective students through phone, email, chat, and SMS.
Assist applicants throughout the application process and ensure all required materials have been received.
Conduct in-person and virtual tours and information sessions.
Track student interactions and maintain active communication with prospective students.
Enter inquiry and application data and scan and index confidential materials, ensuring accuracy and confidentiality.
Coordinate the receipt and review of academic credentials for graduate and undergraduate applicants.
Assist with the optimization and administration of enrollment systems, including Technolutions Slate and Ellucian Banner.
Serve as a liaison with Graduate Admissions for Enrollment Operations and Student Services.
Research and resolve graduate processing issues within Slate.
Assist with inquiry and application data entry and related tasks for undergraduate admissions and financial aid.
Support operational and processing effectiveness across the enrollment division, including Undergraduate Admissions, Graduate Admissions, Financial Aid, Enrollment Marketing and Communications, and Military and Veterans Services.
Help manage and administer daily system requests across enrollment management.
Participate in special admission events, such as DUQ Days and Accepted Student Days.
Travel for events and perform other related duties as assigned.