Enrollment Services Student Assistant

OSU Oregon State University • Bend, OR

14h • Onsite

About The Position

This recruitment will be used to fill three part-time (a maximum of 24 hours per week) Enrollment Services Student Assistant positions at Oregon State University (OSU) Cascades. The Enrollment Services Student Assistant provides front-line support to students, faculty, and staff while assisting with projects and initiatives that advance the department’s mission. This role offers hands-on experience in student services, customer support, and administrative processes, helping students develop professional skills in communication, technology, organization, and equity and inclusion.

Requirements

• Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study
• Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment
• Must meet the applicable minimal enrollment standard
• High School student: Regularly enrolled in a high school or participating in a home-schooling program
• Undergraduate and post-baccalaureate student: 6 credit hours per term
• Undergraduate international student: 12 credit hours per term
• Graduate student officially admitted to Graduate School: 5 credit hours per term
• Graduate international student officially admitted to Graduate School: 9 credit hours per term
• International students may be allowed to carry fewer hours than specified above and still be considered “full-time” by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center.
• Basic office skills (phone answering, scheduling, online data entry, etc.).
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and virtual workspaces (Google Suite, Microsoft Teams, Zoom, etc.).
• Highly responsible and a self-starter with a willingness to learn new systems and tools.
• Excellent organizational, communication, and time management skills.
• Strong attention to detail with the ability to ensure accuracy in all tasks and communications.
• Excellent customer service skills with a friendly, approachable attitude and a commitment to meeting customer needs and expectations.
• Ability to handle inquiries and resolve issues while maintaining professionalism and empathy.
• Ability to maintain confidentiality and represent OSU-Cascades professionally.
• Dependable and able to work both independently and as part of a team.

Nice To Haves

• At least one term of experience as a student or student employee at OSU-Cascades.

Responsibilities

• Greet visitors and answer walk-in or telephone questions from students, faculty, and staff; provide information and referrals.
• Follows Family Educational Rights and Privacy Act (FERPA) when working with confidential information.
• Support Enrollment Services projects such as communication plans, event promotions, social media, etc.
• Attend and participate in paid weekly meetings and trainings on Enrollment Services related support.
• Assist with various additional tasks and projects needed by the department.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED