Student Enrollment Advisor

Charter College•Reno, NV

1d•Remote

About The Position

Charter College is seeking a motivated and student-focused Student Enrollment Advisor to join our Enrollment Management team. This position plays an important role in the enrollment experience by working directly with prospective and enrolling students to provide clear, timely, and high-quality financial guidance. The primary responsibility is to meet with incoming students and ensure they understand their financial options, including presenting available funding sources, assisting with required documentation, and guiding students through the financial process with professionalism and care. The Student Enrollment Advisor is expected to provide excellent customer service, maintain timely communication, and explain financial information clearly and accurately. This role does not make financial aid awards or approve funding plans; those decisions are made by the Student Finance Department.

Requirements

All federal student loans must be in good standing to maintain access to NSLDS.
Continued employment is contingent upon maintaining loan eligibility.
Customer service experience required.
Strong interpersonal and communication skills with the ability to explain financial concepts clearly and confidently.
Ability to provide high-quality service in a fast-paced, enrollment-focused environment.
Strong attention to detail and organizational skills.
Positive attitude and strong sense of accountability.
Ability to manage multiple priorities and meet deadlines.
Proficiency with Microsoft Office and student information systems.

Nice To Haves

Associate degree preferred.
Experience in financial aid or student finance preferred.

Responsibilities

Meet with prospective and enrolling students by phone, video, or in person in a timely manner.
Provide responsive, professional, and student-centered customer service.
Clearly explain available financial options, including federal, state, institutional, and alternative funding sources.
Help students understand how they can make their education financially attainable.
Ensure students feel informed, supported, and comfortable with their financial plan.
Screen students for applicable funding sources and assist in identifying available options.
Guide students through the financial aid process, including required applications and documentation.
Provide entrance counseling to promote responsible borrowing and financial awareness.
Review financial obligations with students and ensure they understand payment expectations.
Collect, review, and submit required documentation to the Student Finance Department accurately and on time.
Meet or exceed established deadlines for file completion and submission.
Document student interactions and activities accurately in CNexus.
Follow all institutional policies and applicable regulatory requirements.
Work closely with Admissions to support a seamless enrollment experience.
Communicate proactively with team members regarding student progress and file status.
Direct students to the appropriate departments for issues outside the scope of enrollment advising.
Support cross-functional teamwork to promote student success.
Maintain timely response to student inquiries and appointment requests.
Maintain accurate and complete student files.
Participate in training and professional development to strengthen financial aid knowledge and communication skills.
Meet established performance expectations related to service, timeliness, and student engagement.
Assist with VA certification and audits as required.
Support departmental initiatives as needed.
Perform other duties as assigned.