Enrollment Services Specialist
About The Position
Delivers efficient and effective registration, change of schedule, and withdrawal services to students by assisting with all registration functions with the emphasis on resolving scheduling difficulties. Assists in maintaining databases; processing various registration transactions; Identifies and resolves registration problems including improper scheduling, financial aid assistance, outstanding debts, credentials, etc. Maintains responsibility for inputting academic changes of student records, i.e., withdrawal audits, drop cards, program changes, grades. Provides direct customer assistance to prospective and current students via front counter, telephone, and/or email services. Maintains confidentiality of student records in compliance with the Family Education Rights and Privacy Act (FERPA). Receives applications; evaluates transcripts for TSI, ACT, SAT etc. Enters data; extracts application information, determines missing credentials, initiates a hold on student records. Assesses student needs, distributes application materials, collects all required documentation. Posts Advanced Placement Exam results; posts grade changes; generates transcripts. Mails requested materials to potential students; provides admissions and registration information. Compiles, analyzes and inputs data required for state reporting. Determines residency status; requests and analyzes appropriate documentation. Maintains confidentiality of information exposed to in the course of business regarding students, supervisors or other employees. Contributes to a safe educational and working environment by participating in all drills and training and being prepared to take action should a health or safety emergency occur. Requires the kind of teamwork, supervision, and personal interaction that cannot be had in a home office situation; therefore, regular and predictable on-site attendance is a job requirement. Other duties as assigned.
Requirements
- High School diploma or GED and two years experience working in a registrar’s or enrollment management office or an equivalent combination of education and experience
- Skill in establishing and maintaining effective working relationships with students, faculty, staff and the public
- Skill in facilitating and modeling a quality customer service orientation
- Ability to work effectively with ethnic, cultural and a diverse student population
- Demonstrated ability to prioritize multiple tasks and work independently
- Demonstrated ability to gather data and compile reports
- Demonstrated proficiency with student information systems and basic computer software (i.e. Microsoft Word, Excel, Access or other packages required by the Supervisor)
Responsibilities
- Assisting with all registration functions with the emphasis on resolving scheduling difficulties
- Assisting in maintaining databases
- Processing various registration transactions
- Identifying and resolving registration problems including improper scheduling, financial aid assistance, outstanding debts, credentials
- Inputting academic changes of student records, i.e., withdrawal audits, drop cards, program changes, grades
- Providing direct customer assistance to prospective and current students via front counter, telephone, and/or email services
- Maintaining confidentiality of student records in compliance with the Family Education Rights and Privacy Act (FERPA)
- Receiving applications
- Evaluating transcripts for TSI, ACT, SAT etc.
- Entering data
- Extracting application information
- Determining missing credentials
- Initiating a hold on student records
- Assessing student needs
- Distributing application materials
- Collecting all required documentation
- Posting Advanced Placement Exam results
- Posting grade changes
- Generating transcripts
- Mailing requested materials to potential students
- Providing admissions and registration information
- Compiling, analyzing and inputting data required for state reporting
- Determining residency status
- Requesting and analyzing appropriate documentation
- Maintaining confidentiality of information exposed to in the course of business regarding students, supervisors or other employees
- Contributing to a safe educational and working environment by participating in all drills and training and being prepared to take action should a health or safety emergency occur
Benefits
- retirement plan
- health insurance
- paid sick leave
- vacation
- holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
