Enrollment Specialist

Platinum Coastal Group•Chicago, IL
•Onsite

About The Position

This entry-level role helps individuals understand available enrollment options and complete the appropriate process. This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes. A typical day may include: 1. Meet with individuals face to face to understand their needs 2. Explain options, requirements, and next steps 3. Assist with forms and routine enrollment questions 4. Follow up on incomplete items and maintain accurate records.

Requirements

  • Personable
  • Dependable
  • Comfortable starting conversations
  • Organized
  • Coachable
  • Able to communicate professionally in a fast-moving environment

Nice To Haves

  • Related experience
  • Transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work

Responsibilities

  • Meet with individuals face to face to understand their needs
  • Explain options, requirements, and next steps
  • Assist with forms and routine enrollment questions
  • Follow up on incomplete items and maintain accurate records
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