Enrollment Application Specialist, Nursing Focus - Enrollment Operations and Student Services

Duquesne University•Pittsburgh, PA

2d•$18 - $23

About The Position

Under the primary direction of EMG and oversight by the Office of the Provost, the Enrollment Application Specialist manages lead generation and streamlines the application experience to support successful enrollment in online graduate nursing programs. The role focuses on the School of Nursing’s online graduate programs and collaborates closely with EMG, the Office of the Provost, and the School of Nursing. The specialist supports the full application lifecycle, from a prospective student’s initial request for information through completion of an application. This includes providing information about online graduate degree programs, communicating with prospective students, helping applicants complete the process, and confirming that required materials have been received. The role also helps coordinate enrollment through registration, collects and processes documentation, conducts in-person and virtual tours and information sessions, tracks interactions, and communicates through phone, email, chat, and SMS. The position coordinates applications for graduate nursing programs and supports a streamlined admissions process. It also contributes to enrollment systems administration, admissions data processing, and operational effectiveness across the enrollment division.

Requirements

High school diploma.
Current Pennsylvania driver’s license in good standing.
Strong oral and written communication skills.
Attention to detail and accuracy while multitasking.
Strong organizational skills.
Knowledge of PC and Microsoft Office software.
Ability to perform data entry, scanning, and indexing.
Ability to make decisions in accordance with established policies.
Ability to be proactive, strategic, and deadline-oriented in a complex organization.
Professional demeanor and ability to interact with people courteously and tactfully.
Ability to work with diverse populations and treat individuals with dignity and respect.
Ability to support recruitment goals, teamwork, staff development, analytical and critical thinking, creative problem solving, and effective time management and organization.
Ability to uphold applicable NCAA rules and regulations.
Ability to work additional hours and weekends during peak application receipt and processing periods.
Motivation to work harmoniously with a diverse group of highly qualified team members.
Ability to establish and maintain effective working relationships with the University community.
Willingness to contribute actively to the University’s mission and respect Duquesne University’s Spiritan Catholic identity.

Nice To Haves

Associate’s degree from an accredited educational institution in business or a related field.
Familiarity with Technolutions Slate and Ellucian Banner.

Responsibilities

Manage lead generation and streamline the application process for online graduate nursing programs.
Guide prospective students through the application and enrollment lifecycle, from initial inquiry through registration completion.
Provide information about online graduate degree programs and maintain regular communication with prospective students.
Assist applicants throughout the application process and ensure required materials have been received.
Collect and process necessary documentation and conduct in-person and virtual tours and information sessions.
Track student interactions and communicate with prospective students by phone, email, chat, and SMS.
Enter inquiry and application data and scan and index confidential materials, ensuring data accuracy and confidentiality.
Coordinate receipt and review of academic credentials for graduate and undergraduate admission applicants.
Assist with optimization and administration of enrollment systems, including Technolutions Slate and Ellucian Banner.
Serve as a liaison with Graduate Admissions and research and resolve graduate processing issues within Slate.
Assist with inquiry and application data entry and related tasks for undergraduate admissions and financial aid.
Support processing effectiveness across Undergraduate Admissions, Graduate Admissions, Financial Aid, Enrollment Marketing and Communications, and Military and Veterans Services.
Help manage and administer daily system requests across enrollment management.
Participate in special admission events, including DUQ Days and Accepted Student Days, and travel for events.
Perform other related duties as assigned to support a dynamic, team-oriented environment.