Associate Director, Corporate Security Operations

Royal Bank of Canada • Toronto, ON

1d • Onsite

About The Position

This role involves leading and managing physical security operations programs across the region. The Associate Director will be responsible for the oversight and leadership of day-to-day security operations of select major properties, including vendor management, performance monitoring, and quality assurance. The position requires overseeing supplier contracts from operational and relationship management perspectives, monitoring SLAs, reviewing KPIs, and conducting business reviews. A key aspect of the role is monitoring and overseeing physical security controls, systems, and processes to ensure compliance and operational effectiveness. The Associate Director will also be responsible for establishing and elevating security culture through awareness campaigns, training, and engagement initiatives. Collaboration with stakeholders such as Lines of Business, Investigative teams, and Facilities is crucial for integrating security practices and addressing emerging threats. The role includes supporting incident response and threat monitoring, maintaining 24/7 on-call readiness for security incidents, and managing metrics and reporting to demonstrate program effectiveness, compliance, and continuous improvement. The Associate Director will also conduct reviews and provide guidance on security issues and operational improvements.

Requirements

• 5+ years of proven experience in physical security operations, guard management, or related fields (law enforcement, military, corporate security).
• Demonstrated ability to lead and manage guard programs and oversee security vendor contracts, including SLA negotiation and performance management.
• Strong understanding of security technologies, operational processes, and compliance frameworks within financial or regulated industries.
• Excellent verbal and written communication skills and the ability to work across various lines of business.
• Solid understanding of risk mitigation strategies and ability to implement practical, sustainable solutions.
• Strong and proven ability to manage complex operations, budgets, and cross-functional teams.
• Ability to recognize actual or potential security breaches and respond to incidents with sound judgment.
• Strong ability to deal with ambiguity in a rapidly changing environment while maintaining 24/7 on-call readiness for incident response.

Nice To Haves

• Post Secondary education from a recognized college or university, preferably in the areas of International Relations, Security / Strategic / Intelligence Studies, Political Science
• CPP ‘Certified Protection Professional’ designation from ASIS International

Responsibilities

• Lead and manage physical security operations programs across the region, including vendor management, performance monitoring, and quality assurance.
• Responsible for the oversight and leadership of day-to-day security operations of select major properties.
• Oversee supplier contracts from operational and relationship management perspectives, including SLA monitoring, KPI review, and business reviews.
• Monitor and oversee physical security controls, systems, and processes to ensure compliance and operational effectiveness.
• Establish and elevate security culture through awareness campaigns, training, and engagement initiatives.
• Collaborate with stakeholders (Lines of Business, Investigative teams, Facilities) to integrate security practices and address emerging threats.
• Support incident response and threat monitoring; maintain 24/7 on-call readiness for security incidents.
• Manage metrics and reporting to demonstrate program effectiveness, compliance, and continuous improvement.
• Conduct reviews and provide guidance on security issues and operational improvements.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree