Associate Director, Corporate Security Operations

RBC•Toronto, ON

2d•Onsite

About The Position

Lead and manage physical security operations programs across the region, including vendor management, performance monitoring, and quality assurance. Responsible for the oversight and leadership of day-to-day security operations of select major properties. Oversee supplier contracts from operational and relationship management perspectives, including SLA monitoring, KPI review, and business reviews. Monitor and oversee physical security controls, systems, and processes to ensure compliance and operational effectiveness. Establish and elevate security culture through awareness campaigns, training, and engagement initiatives. Collaborate with stakeholders (Lines of Business, Investigative teams, Facilities) to integrate security practices and address emerging threats. Support incident response and threat monitoring; maintain 24/7 on-call readiness for security incidents. Manage metrics and reporting to demonstrate program effectiveness, compliance, and continuous improvement. Conduct reviews and provide guidance on security issues and operational improvements.

Requirements

5+ years of proven experience in physical security operations, guard management, or related fields (law enforcement, military, corporate security).
Demonstrated ability to lead and manage guard programs and oversee security vendor contracts, including SLA negotiation and performance management.
Strong understanding of security technologies, operational processes, and compliance frameworks within financial or regulated industries.
Excellent verbal and written communication skills and the ability to work across various lines of business.
Solid understanding of risk mitigation strategies and ability to implement practical, sustainable solutions.
Strong and proven ability to manage complex operations, budgets, and cross-functional teams.
Ability to recognize actual or potential security breaches and respond to incidents with sound judgment.
Strong ability to deal with ambiguity in a rapidly changing environment while maintaining 24/7 on-call readiness for incident response.

Nice To Haves

Post Secondary education from a recognized college or university, preferably in the areas of International Relations, Security / Strategic / Intelligence Studies, Political Science
CPP ‘Certified Protection Professional’ designation from ASIS International

Responsibilities

Lead and manage physical security operations programs across the region, including vendor management, performance monitoring, and quality assurance.
Oversight and leadership of day-to-day security operations of select major properties.
Oversee supplier contracts from operational and relationship management perspectives, including SLA monitoring, KPI review, and business reviews.
Monitor and oversee physical security controls, systems, and processes to ensure compliance and operational effectiveness.
Establish and elevate security culture through awareness campaigns, training, and engagement initiatives.
Collaborate with stakeholders (Lines of Business, Investigative teams, Facilities) to integrate security practices and address emerging threats.
Support incident response and threat monitoring; maintain 24/7 on-call readiness for security incidents.
Manage metrics and reporting to demonstrate program effectiveness, compliance, and continuous improvement.
Conduct reviews and provide guidance on security issues and operational improvements.

Benefits

bonuses
flexible benefits
competitive compensation
commissions
stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business