Associate Director, Clinical Client Services
About The Position
About Judi Health Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: Judi Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and Judi®, the industry’s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform. Together with our clients, we’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.judi.health.
Requirements
- PharmD degree from an accredited institution.
- Active pharmacist license, or ability to obtain/maintain licensure as required.
- 6+ years of experience in PBM, managed care, or health plan environments.
- Demonstrated experience leading projects, mentoring others, or managing clinical teams.
- Strong knowledge of formulary management, utilization management, specialty pharmacy, and pharmacy trend analysis.
- Experience translating complex clinical and claims data into actionable recommendations.
- Strong communication, presentation, and relationship management skills.
- Ability to work effectively in a fast-paced, cross-functional environment.
- Ability to travel up to 25%.
Nice To Haves
- Experience managing client-facing clinical teams within the PBM industry.
- Experience supporting complex or large-market clients.
- Experience developing clinical consulting standards, tools, or best practices.
- Experience working in a highly collaborative, matrixed environment.
Responsibilities
- Lead, coach, and develop a team of Clinical Account Consultants.
- Provide guidance and oversight on clinical analyses, recommendations, presentations, and client interactions.
- Support onboarding, training, performance management, and workload prioritization across the team.
- Promote consistency in clinical consulting approaches, tools, and deliverables.
- Oversee development of clinical recommendations related to formulary management, utilization management, specialty pharmacy, and pharmacy trend opportunities.
- Serve as a senior resource and escalation point for complex clinical questions and client situations.
- Partner with Account Executives and Sales to support strategic client planning, reviews, renewals, finalist presentations, and key client discussions.
- Ensure client-facing clinical content is accurate, strategic, and aligned with organizational standards.
- Collaborate with operations, analytics, product, implementation, and account teams to ensure successful execution of clinical initiatives.
- Support implementation activities, disruption reviews, and post-go-live evaluations.
- Identify opportunities to improve processes, scalability, quality, and consistency across the Clinical Client Management function.
- Assist in developing standardized tools, templates, and best practices.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Ph.D. or professional degree
