Associate Director, AI UX Designer

Vertex Inc. • Boston, MA

1d • $177,600 - $266,400 • Hybrid

About The Position

The Associate Director, AI UX Design is responsible for user discovery and end-to-end experience design for AI-enabled products supporting Commercial, Medical Affairs, and External Affairs across U.S. and international markets. The role develops a deep understanding of users, workflows, and pain points, then translates those insights into intuitive, accessible, trustworthy, and effective product experiences.

The position is part of Vertex’s Commercial AI Product Management team, which leads AI products that support commercialization, decision-making, operational simplicity, and customer and patient engagement. The role partners across product, business, engineering, architecture, data science, analytics, and adoption teams to develop feasible, measurable, and continuously improved experiences while working within technical, regulatory, privacy, and policy constraints.

The role is expected to work on-site or in a hybrid arrangement under Vertex policies. In the hybrid designation, employees may work remotely up to two days per week; the on-site designation is five days per week on-site with ad hoc flexibility. The position is eligible for an annual bonus and annual equity awards.

Requirements

• Bachelor’s degree in interaction design, HCI, UX design, design research, psychology, cognitive science, or a related discipline.
• Typically 8 years of experience in UX, product design, service design, user research, interaction design, or a related field, or equivalent education and experience.
• Experience conducting user discovery and delivering complex enterprise digital products from concept through implementation.
• Advanced knowledge of user-centered design, design thinking, research, interaction design, information architecture, prototyping, and usability testing.
• Ability to conduct qualitative and quantitative research and translate findings into product and design decisions.
• Ability to design complex workflows and simplify technical capabilities for business users.
• Knowledge of AI experience considerations, including transparency, trust, user control, uncertainty, review, feedback, and error recovery.
• Proficiency with contemporary experience-design, prototyping, collaboration, and research tools.
• Knowledge of accessibility, inclusive design, responsive design, localization, content design, and design systems.
• Ability to communicate research findings and design rationale to business, technical, and executive audiences.
• Strong facilitation, collaboration, stakeholder management, and influencing skills.
• Ability to work effectively within technical, regulatory, privacy, and policy constraints.
• Proactive and organized, with the ability to manage shifting priorities in a fast-changing environment.
• A portfolio demonstrating user discovery, synthesis, workflow design, prototyping, usability testing, and delivered digital experiences.

Responsibilities

• Plan and conduct user discovery through interviews, observation, workshops, surveys, usability studies, and feedback and usage analysis.
• Synthesize research into insights, user groups, journey maps, workflow models, design principles, and prioritized experience opportunities.
• Partner with product owners and business stakeholders to frame problems, test assumptions, define outcomes, and inform strategy and roadmap decisions.
• Design end-to-end workflows and interaction models for AI-assisted, conversational, decision-support, and agent-based experiences.
• Create sketches, wireframes, prototypes, interface designs, and specifications to communicate and implement the intended experience.
• Plan and conduct concept and usability testing with representative users across U.S. and international markets.
• Design transparency, user control, review, escalation, correction, and error-recovery mechanisms for AI-enabled experiences.
• Partner with engineering, architecture, data science, product, analytics, and adoption teams to ensure designs are feasible, measurable, and continuously improved.
• Apply design systems and define reusable AI experience patterns that address accessibility, localization, device, channel, role, and market needs.
• Define and monitor experience measures such as task success, usability, user confidence, satisfaction, adoption, and friction.

Benefits

• Annual bonus and annual equity awards.
• Medical, dental, and vision benefits.
• Generous paid time off, including a week-long company shutdown in the summer and winter.
• Educational assistance programs, including student loan repayment.
• Commuting subsidy.
• Matching charitable donations.
• 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior