Associate Deployment Strategist (AI/ML Product)
About The Position
Pallet is hiring an Associate Deployment Strategist to help deliver AI-agent deployments for mid-market and enterprise customers. The role owns customer deployments from discovery and workflow design through execution, launch, and ongoing success. You will work with customers, Agent Delivery Engineers, Product, Sales, and Success to turn real-world operational processes into reliable AI-agent workflows. This is a client-facing role for someone early in their career who is organized, analytical, and comfortable in a fast-moving environment. You will primarily support mid-market deployments, coordinate day-to-day customer work, and partner with senior team members on larger or more complex accounts. The role also contributes to creating and improving Pallet’s deployment playbook and processes. The position is based in person at the San Francisco or New York City office, with five days per week in the office and travel for customer milestones and kickoffs (approximately 25–30%). The estimated salary range is $100,000–$150,000, depending on experience, skill set, and location. Competitive equity, benefits, and growth opportunities are also offered.
Requirements
- At least 1 year of experience in a customer-facing, operations, implementation, consulting, product, support, or technical project role.
- Strong organization and follow-through across multiple workstreams.
- Clear written and verbal communication skills.
- Comfort working with customers and asking thoughtful questions.
- Ability to break down complex workflows into clear steps, requirements, and decisions.
- Interest in AI, automation, logistics, and operational systems.
- Strong analytical skills and attention to detail.
- Comfort working in spreadsheets and presentation tools.
- Basic technical acumen, including familiarity with APIs, JSON, SQL, or system workflows.
- Ability to operate in a fast-moving environment and create structure from ambiguity.
Nice To Haves
- Experience at a SaaS, logistics, supply chain, marketplace, or workflow automation company.
- Experience working with AI-driven or automation products.
- Technical degree or technical coursework in Computer Science, Engineering, Math, Data, or related fields.
- Prior experience in implementation, customer success, solutions, or operations.
Responsibilities
- Serve as the executive point of contact for customer deployments and long-term success.
- Lead customer discovery to understand workflows, constraints, and success criteria.
- Translate complex business processes into executable AI-agent workflows.
- Partner with Agent Delivery Engineers to validate assumptions and execute technically.
- Configure, test, and release agent configurations for customer use cases.
- Own deployment plans, timelines, risks, and stakeholder communication.
- Lead customer kickoffs, milestone reviews, QBRs, and executive updates.
- Proactively manage scope changes, escalations, and expectation-setting.
- Improve and scale onboarding and deployment processes over time.
- Travel for key customer milestones and kickoffs as needed.
Benefits
- Health, vision, and dental benefits.
- Take-what-you-need paid vacation.
- Life insurance and accidental insurance.
- Short-term disability coverage.
- Competitive salary and equity for all staff.
- 401(k) option.
- Paid parental leave.
- Yearly learning and development stipend.
- Commuter benefits for Bay Area and New York employees.
- Uber ride stipend for employees who work late in the office.
- Remote office home stipend for remote employees.
- Free professional headshot.
- Daily catered lunches and dinners in the office.
- Complimentary on-site gym at the San Francisco office.
- Onboarding trip to one of the offices for remote employees.
- Monthly happy hours.
- Annual company offsites.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
