Associate Dealer Relationship Manager

Together Credit Union • St. Louis, MO

13h • Hybrid

About The Position

The Associate Dealer Relationship Manager supports Together Credit Union’s indirect lending and Dealer Channel initiatives by assisting with dealer engagement, operational coordination, and relationship-building activities. This role exists to strengthen dealer partnerships, support channel performance, and provide a foundation for effective dealer relationship management.

Requirements

• High school diploma or equivalent
• 1+ years of experience in banking, consumer loans, indirect lending, sales, and/or relevant transferable experience

Nice To Haves

• Degree or specialized training in automotive finance, business, marketing, consumer lending or related field
• 1+ years of relationship management experience, direct people leadership (supervisory), and/or informal leadership experience
• Experience working in a credit union, banking, financial services, or other highly regulated environment

Responsibilities

• Serves as a point of contact for franchised and independent automobile dealerships and assist with ongoing relationship management activities
• Coordinates dealer communications related to loan programs, funding, documentation requirements, operational updates, and day-to-day support needs
• Assists with dealer onboarding activities, program education, and implementation of indirect lending processes and procedures
• Maintains accurate dealer records, contact information, activity logs, and follow-up documentation within customer relationship management systems
• Partners with internal teams, including Underwriting, Funding, Loan Processing, Credit Risk, Retail, Branch Operations, and Marketing to resolve dealer-related issues and support operational effectiveness
• Supports dealer visits, business reviews, training sessions, and relationship meetings to strengthen dealer engagement and communication
• Monitors dealer portfolio performance and assist with the preparation of scorecards, operational reporting, and key performance metrics
• Analyzes and tracks indirect lending performance indicators, including funding volume, approval-to-book ratios, funding timelines, portfolio quality, and dealer production trends
• Contributes to Dealer Channel initiatives, projects, and process improvement efforts that support growth, operational efficiency, and dealer satisfaction

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED